Customer service is the backbone of any telecommunications company. It’s the bridge between customers and the services they rely on. StarHub, with its commitment to excellence, has taken this seriously, setting up dedicated customer service centers across Singapore to cater to its customers’ diverse needs.
The Importance of Customer Service
Before diving into the specifics, let’s understand why customer service is crucial. In a competitive market like Singapore’s telecom industry, it’s not just about providing services; it’s about ensuring that customers have a smooth and hassle-free experience. Efficient customer service can make all the difference when you have questions, face technical issues, or need assistance with your account.
StarHub Customer Service Center Locations
StarHub has strategically placed customer service centers throughout Singapore, ensuring that no matter where you are, help is just around the corner.
StarHub Customer Service Centre
VivoCity
1 HarbourFront Walk
#02-202
Singapore 098585
Open 11am – 9:30pm daily
Plaza Singapura
68 Orchard Road
#B2-17/18/18A
Singapore 238839
Open 10:30am – 9pm daily
One Raffles Place (OUB Centre)
1 Raffles Place
#05-08
Singapore 048616
Mon – Sat
Open 10:30am – 7:30pm
Closed on Sun & Public Holidays
(This outlet does not provide technical support services for mobile handsets, which include exchange of iPhone handsets.)
Tampines Mall
4 Tampines Central 5
#02-26
Singapore 529510
Open 10:30am – 9pm daily
(This outlet does not provide technical support services for mobile handsets, which include exchange of iPhone handsets.)
Parkway Parade
80 Marine Parade Road
#B1-30/32, Parkway Parade
Singapore 449269
Open 11am – 9pm daily
(This outlet does not provide technical support services for mobile handsets, which include exchange of iPhone handsets.)
nex
23 Serangoon Central
#B1-24/25/26, nex
Singapore 556083
Open 11am to 9pm daily
(This outlet does not provide technical support services for mobile handsets, which include exchange of iPhone handsets.)
Services available at our Customer Service Centres
Type of Service:
Replacement of SIM card
Termination of StarHub TV
Transfer of ownership – for Mobile subscribers
Reactivation of terminated mobile line (< less than 3 months)
Full Mobile Number Portability
Services Offered
StarHub’s customer service centers offer a wide range of services to address various customer needs. Here are some of the key services they provide:
*Roaming calls made to the Customer Service Hotline (+65 6820 1633) from a StarHub postpaid mobile line will be capped at $2 per call regardless of the overseas destination customer is in. A 20% surcharge applies for Pay-As-You-Roam customers.
Billing and Account Inquiries
Have questions about your bill or need assistance with your account? The customer service centers are equipped to help you with billing inquiries, account management, and plan changes.
Technical Support
Encountering technical issues with your services or devices? The dedicated technical support teams at these centers are ready to assist, ensuring you stay connected seamlessly.
Product and Service Information
Curious about StarHub’s latest offerings or want to explore new services? The centers provide comprehensive information on products and services to help you make informed choices.
Device Assistance
Whether it’s setting up a new phone or troubleshooting device problems, the experts at StarHub’s customer service centers are there to lend a hand.
Why Choose StarHub’s Customer Service
StarHub stands out in the telecom industry for its commitment to customer satisfaction. By choosing StarHub’s customer service, you benefit from:
- Experienced and knowledgeable staff
- Quick issue resolution
- Personalized service
- Convenient locations
- A commitment to customer feedback and improvement
The Convenience of Online Support
In addition to physical service centers, StarHub offers a range of online support options. You can reach out via the website, mobile app, or even social media. This means help is just a few clicks away, 24/7.
Customer Feedback and Improvement
StarHub values customer feedback and continually strives to enhance its services. They actively seek input from customers to identify areas for improvement, ensuring that they stay at the forefront of the telecom industry.
Conclusion
StarHub’s customer service centers in Singapore are a testament to their dedication to providing top-notch service to their customers. Whether you have a question, need technical support, or want to explore their latest offerings, you can count on StarHub’s customer service to assist you promptly and effectively.