Kaiser Permanente Business Hours
Kaiser Permanente is one of the leading health insurance providers in the United States. If you need assistance with products or want to voice concerns relating to service, you can contact the customer service department [+] by phone, email, traditional mail or through social media. You can also reach out to the customer service department at your local office during regular business hours.
Kaiser Permanente Regular Business Hours
- Weekdays: The majority of the offices are open Monday through Friday 8am to 5:30pm, local time. Contact your local office for specific hours of operation. The office hours vary by location.
- Weekends: The majority of the offices are closed on Saturday and Sunday. You will need to contact your local office for specific weekend hours. You will also notice the hours vary by location.
Kaiser Permanente Holiday Hours
The offices will adjust hours or close on the holidays. Contact your local office or the customer service department for specific holiday hours. The observed holidays include:
- Christmas Eve
- Christmas Day
- New Year’s Eve
- Independence Day
- Labor Day
- Memorial Day
- New Year’s Day
- Thanksgiving Day
Kaiser Permanente Special Event Hours
There are times that local offices host special events. For additional details relating to special events, you will need to contact the customer service department or reach out to your local office.
Contacting Kaiser Permanente to Verify Business Hours
- Phone Number: Customers can contact the customer service department by calling the customer service hotline at 1-800-464-4000. You can also contact the customer service department at your local office during regular business hours. The customer service department is open Monday through Friday 8am to 5:30pm, CST.
- Email Contact: When you send the customer service department an email, you will need to use the customer feedback form [+]. The customer service department will reply to your concerns within 48 hours.
- Mail: Customers can contact the customer service department by sending correspondence to the corporate headquarters here: Kaiser Permanente1 Kaiser Plaza Oakland, CA 94612. After sending your message, you will receive a response within five (5) business days. You can also send correspondence to your local office. Use the office locator tool [+] to find the location of your nearest office.
- Social Media: You have the opportunity to reach out to the customer service department through social media. You can post general concerns, comments and ask questions on Facebook [+] and Twitter [+]. The customer service department will reply to your concerns within 24 hours.
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