The PS5 error code WS-113947-5 indicates an issue with your payment method during a purchase on the PlayStation Store. Here’s how to fix it:
1. Verify Payment Information:
- Go to Settings > Users and Accounts.
- Select Account > Payment and Subscriptions > Payment Methods.
- Choose your registered payment method and check the details thoroughly, including the billing address and expiration date. Make any necessary corrections.
2. Restore Licenses:
- If verifying the information doesn’t resolve the error, try restoring licenses. This can sometimes fix glitches related to purchases and accounts.
- Go to Settings > Users and Accounts > Account > Other > Restore Licenses.
3. Sign Out and Sign Back In:
- A temporary glitch with your account might be causing the issue. Try signing out of your PlayStation account and then signing back in.
4. Use a Different Payment Method:
- If none of the above solutions work, try using a different payment method, such as another credit card or a PlayStation Store gift card.
5. Wait and Retry:
- In some cases, the error might be temporary on Sony’s end. Wait for 24 hours and try your purchase again.
Additional Tips:
- Make sure your internet connection is stable.
- Check if there are any updates available for your PS5 software and install them.
If you’ve tried all these steps and are still encountering the error, you can contact PlayStation Support for further assistance.