Flipkart Warranty Assistant Customer Care Number
(1800-425-365-365 or 1800-102-5365).
Flipkart warranty assistant Key Features
- You would be entitled for protection against the ‘Multiple’ manufacturer warranty defects including any software issuesFor Manufacturing defects, you will only be offered a repair facility with free pick and drop.
For scenarios, where your address gets changed post purchase (”New Address”) of this program, ‘repair’ facility option would only be applicable if the New Address falls under “Serviceable Addresses”
- All ‘manufacturer Warranty’ claims shall be serviced and undertaken by F1 (via brand authorized service center) and Brand warranty will continue for the remaining period.
Eligible benefits under the program:
- Single customer touch point for any issue related to program
- Repairs by Brand authorized service centers with free pick and drop
- Promised turnaround time of 10-15 business days from product pickup to the first attempt of delivery
- Benefits Details
|Claim Type||Time since device delivery date||Repair|
|Manufacturer Warranty Defects||0 to 12 months||
- Includes labor charges, cost of sundry parts including but not limited to adhesive, paint, wires etc.
What is not covered under this Program?
- Any intentional damage to the device
- Any physical damage – Accidental or Liquid to the device
- Any unauthorized repair of the device
- Theft or Loss of device
- Loss or damage to accessories, SIM card or ancillary products (e.g memory card)
- Damage to the device because of usage not in accordance to manufacturer’s guidelines, including short circuiting during power surge
- Any cosmetic damage not resulting in stoppage of or functioning/usage of the device – including but not limited to:
- Scratching, cracking and/or denting of the device body
- Minor damage/scratch on the device screen/LCD
- General Wear and Tear
- Loss of data or loss of installed software
- Loss or damage to the device during the following scenarios
- Loss due to confiscation by government/local authorities or security agencies
- Loss/Damage during commercial hire/rent of the device
- Loss/Damage during commercial transit
- Loss/Damage during War/ Riots/ Fights/Act of terrorism/nuclear radiation
6: To register a claim, please call our Customer Care Number (1800-425-365-365 or 1800-102-5365). You may be asked to submit additional documents and other relevant information on a case-to-case basis for processing claims.
Below process to be followed for repair claims process;
Repair Claim Process:
In the event of Damage Claims,
- While processing the Damage Claim, if at any time, Jeeves determines that there has been any misrepresentation, wrongful description, fraudulent activity or non-disclosure of any material fact significant to the Damage Claim, then all benefits under this Program shall be forfeited. The Program will automatically stand terminated vis-a-vis the Covered Product.
- The handset will be returned without repair in case of any damage (Accidental Damage, Liquid Logged damage, etc) found which are not covered under manufacturer warranty and which are not in accordance with the policies of this T&C.
- If You choose to avail pickup and drop service, you shall pack the Covered Product and keep the Covered Product ready for pickup as per the instructions provided to You over your registered email Id and mobile number. Your device will be picked within 72 hours of pick-up allocation. Pick and drop services will be free of cost.
- F1’s logistics partner will pick up the packed Covered Product from the Service Address and ship it to Brand’s authorized repair center for either repair or replacement or refund, as determined by F1 at its sole discretion depending on factors including, but not limited to, cost of repair, availability of spares and time to serve, or F1 will repair the same.
- In case, F1 decides to offer replacement/refund option (under the sole discretion of F1) of the Covered Product, You will be provided the choice to either opt for replacement/refund or get back unrepaired Covered Product. If You opt to get back the unrepaired Covered Product, Your Covered Product will be delivered within the 10-15 business days SLA to your Service Address. If You opt for replacement of Covered Product, the Covered Product will be replaced with a product containing similar features and which is of an equivalent make, as per industry and market standards. The replacement device may either be a new or a device with equal or equivalent features. The make and model of the new or refurbished replacement will be at the sole discretion of F1. In case of replacement, the Covered Product will be retained by F1. Jeeves will provide warranty service for the remainder of the Program Coverage Term, on the replaced device, terms and conditions of which will be communicated to You on Your registered email.
- Once the Covered Product is repaired/ replaced, F1’s logistics partners will have the Covered Product/replacement device, as the case may be, shipped back to Your Service Address in cases of pickup and drop service. In case of refund to be issued by F1, post submission of relevant documents, it will take 7 business days to process the refund.
- Following are the amounts customer will get in case of a refund to be issued by F1. This will be calculated on the purchase price which customer paid or Flipkart selling price, whichever is lower at the time of claim,
|0 – 4th month||80%|
|5th – 8th month||70%|
|9th – End of the policy||60%|
Program – Service Assurance
- Subject to the other terms and conditions and force majeure events, Jeeves/F1 ensures ” Ten to Fifteen Business Days (Depending on Pincodes)” service assurance from successful pickup of the device for all Claims. Activities during this period include: Covered Product pickup, repair/replacement, first attempt of door-step delivery.
- If Jeeves/F1 is unable to meet the promised SLA, you will be eligible to receive a Token of Apology (TOA) from Jeeves
- In case of replacement/refund option (under the sole discretion of F1) provided to You, you respond immediately on the telephone call with the Jeeves team whether to go ahead with the replacement/refund or return the unrepaired Covered Product. Any delay in response will extend the SLA by the delayed period.
- Table for Token of Apology (TOA)::
Source : https://www.flipkart.com/warranty-assistant-8djw9-js839-store