Asus is a leading global brand of computers, laptops, tablets, smartphones, and other devices. Asus products are known for their quality, performance, and innovation. However, like any other electronic device, Asus products may encounter some problems or issues that require professional assistance. That is why Asus has established several service centers in Singapore to provide customers with convenient and reliable support and repair services.
If you own an Asus product and need to contact or visit an Asus service center in Singapore, here are some things that you need to know:
Where are the Asus service centers in Singapore?
According to the web search results, there are two main Asus service centers in Singapore:
- Asus Service Centre Trivex: This is the main service center for Asus products in Singapore. It is located at 8 Burn Road, #11-16 Trivex Singapore, Singapore 3699771. You can call them at 6415 7917 or email them at sg_service@asus.com. They are open from Monday to Friday, 9:30 am to 5:30 pm, and closed on weekends and public holidays2.
- Asus Bugis Junction: This is a retail store that also offers service and repair for Asus products. It is located at 200 Victoria Street, Bugis Junction, #03-03/04/05, Singapore3. You can call them at 6338 3775. They are open from Monday to Sunday, 11:00 am to 9:00 pm3.
You can also find other authorized service providers for Asus products in Singapore by using the online locator tool here. You can search by product category, location, or postal code.
What services do the Asus service centers offer?
The Asus service centers offer various services for Asus products, such as:
- Warranty service: If your Asus product is still under warranty, you can bring it to the service center for free repair or replacement. You will need to present your proof of purchase and warranty card. You can check your warranty status and terms here.
- Non-warranty service: If your Asus product is out of warranty or has physical damage, you can still bring it to the service center for repair or replacement. However, you will need to pay a fee for the service. The fee will depend on the type and extent of the damage and the availability of the parts. You can get a quotation from the service center before proceeding with the repair.
- Software update: If your Asus product needs a software update or upgrade, you can bring it to the service center for assistance. The service center can help you install the latest drivers, firmware, or operating system for your device. You can also download the software updates yourself from the Asus website here.
- Troubleshooting: If your Asus product has any issues or errors that affect its functionality or performance, you can bring it to the service center for troubleshooting. The service center can help you diagnose and fix the problem using various tools and methods. You can also use the online support section here to find frequently asked questions, troubleshooting guides, videos, and diagnostic tools.
How to make an appointment with the Asus service center?
To make an appointment with the Asus service center, you can use the online booking system here. You will need to fill in your personal details, product details, and preferred date and time slot. You will receive a confirmation email with a booking reference number. You will need to present this number when you visit the service center.
Alternatively, you can also call or email the service center directly to make an appointment. However, using the online booking system is faster and more convenient.
How to prepare your device before visiting the Asus service center?
Before visiting the Asus service center, you should prepare your device by following these steps:
- Backup your data: You should backup your important data such as photos, videos, documents, contacts, etc., before bringing your device to the service center. This is because during the repair process, your device may be reset to its factory settings or replaced with a new one. You can backup your data using various methods such as cloud storage, external hard drive, or SD card.
- Remove your SIM card and memory card: You should remove your SIM card and memory card from your device before bringing it to the service center. This is to prevent any loss or damage of these cards during the repair process. You should also disable any security features such as PIN code or password on your device.
- Bring your accessories: You should bring any accessories that came with your device such as charger, cable, battery, etc., when you visit the service center. This is because some issues may be caused by faulty or incompatible accessories. The service center may also need to test your device with the original accessories.
How long will the repair take?
The repair time will depend on the type and severity of the problem, the availability of the parts, and the workload of the service center. Generally, the service center will try to complete the repair within 7 working days. However, some repairs may take longer due to unforeseen circumstances. You can check the status of your repair by using the online tracking system here. You will need to enter your service order number and serial number. You can also call or email the service center for updates.
How to collect your device after the repair?
After the repair is completed, you will receive a notification from the service center. You can then collect your device from the service center during their opening hours. You will need to present your proof of purchase, warranty card, booking reference number, and identity card. You should also inspect your device and test its functionality before leaving the service center. If you have any questions or feedback, you can contact the service center staff.
Conclusion
Asus service center Singapore is a place where you can get professional and reliable support and repair services for your Asus products. You can contact or visit the service center for various services such as warranty service, non-warranty service, software update, troubleshooting, etc. You can also make an appointment, check the status, and collect your device online. By following these tips and information, you can ensure that your Asus product is well taken care of and that you have a satisfying customer experience. Thank you for reading this article! 😊