yeti warranty claim
An Outfitter on our warranty team will respond back within 5-7 business days following a review of your request.
If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#) and a pre-paid shipping label. We recommend keeping a copy of your tracking number for your records. Products must be returned directly to YETI in adequate cardboard packaging. A copy of the original sales receipt and the RMA# must be included with the product.
We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all YETI products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.
In order for your warranty claim to be approved, the following conditions must be met:
• You must have purchased the product from a YETI authorized dealer;
• You must provide proof as to the date of purchase from the YETI authorized dealer;
• You must return the product to YETI; and
• You must have used the product only as intended and in accordance with the product’s care instructions.
If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. If the product has been customized by YETI, the customized mark will also be replaced. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.
YETI WARRANTY INFORMATION
We’re dedicated to making the most durable coolers and drinkware on the planet. But sometimes the unexpected happens. So if anything is wrong with your YETI product, we’ll work to make it right. Any product(s) damaged in shipping (when ordered from YETI direct) or defective product(s) must be returned directly to YETI in the original box or adequate cardboard packaging, reight prepaid. The Return Authorization Number (RMA#) must be included with the product.
Submit a warranty claim by completing our Warranty Request Form below or
by contacting YETI at 1-512-394-9384.
HOW TO SETUP A REFUND/EXCHANGE
Submit a refund/exchange request by completing our Warranty Request Form below or by contacting YETI at 1-512-394-9384. Only new, unused products purchased from YETI directly are eligible for refund. If your refund is approved, you will be supplied with a Return Material Authorization number (RMA#) to return your product. Return shipping costs are at your expense and non-refundable.
Ship your return product (please include the RMA# you are provided) to:
4040 Pipestone Road
Dallas, TX 75212
We recommend keeping a copy of your tracking number for your records. Once the return is received at our warehouse, please allow 7-15 business days for us to process your refund or to ship out your exchange product. A YETI Outfitter will gather more information about your return and determine whether or not the damage is covered by your warranty. If approved, we will validate your request and then contact you to discuss return procedures. You will be given a Return Material Authorization number (RMA#) and a prepaid FedEx label to return your product.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.