WD Service Centre in Singapore


Western Digital Service Centre


Primasiana Pte Ltd
85C Toa Payoh Lorong 4, Toa Payoh Peakview,
Unit #01-384
Singapore 313085

WD Hotline: +65 8621 4521

Operating Hours:  Monday-Friday 10 am-7 pm

(Closed on Saturdays & Sundays)

For information on the manufacturer’s warranty, visit : https://support.wdc.com/warranty/?lang=en


WD Customer Service Singapore

Warranty Support: 1800 840 9595
WD Sentinel: 001-800-2110 2110, (Singtel IDD)
General Support: 1800 840 9595
Support Hours: Monday – Friday

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16 thoughts on “WD Service Centre in Singapore”

  1. Hi , my name is Bobby Tan and I’ve been trying to send a forgot password to my registered WD email since 2018 .but never gotten a reply mail since. Can someone assist me with the forget password support ? Thank you very much.

    My Cloud™ Registration Details 
    Registration Date
    February 27, 2016
    Warranty Date
    March 22, 2018
    Serial #WCC4N6KAZCY9
    ProductWD My Cloud 3 TBWDBCTL0030HWT-SESN

  2. My 1TB My Passport external hard disk was used as a storage device for Starhub Cable TV recordings.
    My 64bits Win10 File explorer cannot detect the drive but shown as an external device where I can eject it.
    I format it and still cannot be detected in File Explorer to use it as a backup external storage device.
    Please help.

  3. I bought a 5TB HDD on 29 April 2021 at Challenger (Paya Lebra Quarter). Yesterday the HDD gave me a fatal error. Can I get an exchange? If possible, I hope to collect at Challenger PLQ. Please help ASAP. Urgent

    P/N: WDBPKJ0050BBK-0A
    S/N: WXW2AB08U3SD

  4. Hi, I have an old WD Caviar Green HDD that I have setup for NAS.
    It was in RAID mode, and supposed to have mirror storage on both HDD (both are same WD model).
    But now, my NAS has outrun it’s lifespan, and I remove the HDD and try to access it, but the HDD is totally not readable. Is there anyway that I can retrieve the info from the same WD HDD? Or is there anyway that your service centre can help to revive the connection so that I can use a dock station to access the HDD to retrieve the info?

  5. WD mycloud not able to connect. When I connect the lan cable directly to my laptop lan port I can access dashboard. But when I connect to my router I cannot access to this device.

  6. My Cloud (2TB) has no power. I changed to another working power adaptor still no sign of power. Suspect HDD is not spining up. Can you help to repair?

  7. I have a My Cloud Device on OS3. When I try to log in via a website mycloud.com or the mobile app, an error message pops up.

    Looking to purchase a new device. Can I bring in the old device, and have you transfer the data to the new device? Thanks

  8. Hi,
    Can I bring down my WD MyPassport to the service centre as after switching to my cloud 5 from 3 , I cannot view anything as it keeps showing my passport is offline while the LAN cable is active. Need help and advice. Thanks

  9. I have a WD My Passport Portable Hard Disk been Blocked still under warranty. Can it possible to unblocked and recover all my Data?

  10. Do you repair portable wd portable hard drive?
    what is the estimated cost?
    P/N WDBAAR3200ABK.00
    S/N WXL1E9093332

  11. Hi, i need help to repair my WD “My Passport” HDD, which i hD bought some years ago. Could U pls guide me to how i may get it done and the estimated cost of repair please?