Verizon warranty claim


Verizon warranty claim

You must be the Account Owner or Account Manager to file a claim, which requires your Verizon Account PIN. Also, if a deductible applies to your claim, you must pay it at the time of filing.

If your device:

  • Is lost, stolen or damaged:
    • File a claim on Asurion’s website
    • Call Asurion at (888) 881-2622
    • File a claim through the My Verizon app:
      1. Tap the Menu icon in the top left corner.
      2. Tap Devices.
      3. Scroll to the device that is lost, stolen or damaged and tap Manage device.
      4. Tap Lost, stolen, or damaged device? Start a claim.
      5. Enter the requested information and follow the onscreen prompts to finish filing your claim.
  • Has a manufacturer’s defect – Call Verizon at (866) 406-5154.

    Florida residents: Please file a claim on Asurion’s website or call (888) 881-2622 for a manufacturer’s defect.

For more information, refer to our How to replace a lost, stolen or broken phone, tablet or other device page.

Note: If you have Verizon Protect Home or Smart Home Support and are having an issue with a device in your home, refer to our Verizon Protect Home FAQs or Smart Home Support FAQs for help.

How do I claim a warranty on my Verizon phone?

You may call Customer Service at (800) 922-0204 (*611 from your Verizon Wireless mobile phone). A warranty claim will only be valid if your device has a mechanical or electrical defect .

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