SP Group Customer Service Centre



SP Group plays a vital role in ensuring Singapore’s residents have access to reliable electricity, gas, and sustainable energy solutions. However, when you encounter issues or have questions, the Customer Service Centre is your go-to destination for assistance.

Billing and Account Support

Billing / Utilities Account Enquiries

If you have questions regarding your utility bills or need assistance with your account, SP Group’s dedicated team is just a call away. Dial 1800 222 2333 for prompt assistance.

Quality Service Manager

For matters related to service quality, you can contact the Quality Service Manager at 1800 235 2151 or email them at servicequality@spgroup.com.sg.

Open Electricity Market Enquiries

If you’re exploring options in the Open Electricity Market or have inquiries about it, reach out to SP Group at 1800 233 8000 or email them at choice@spgroup.com.sg.

Gas Installation Appointments

To schedule a gas installation appointment, visit their website or call 1800 555 1661.

Customer Service Centre Location

The SP Group Customer Service Centre is conveniently located at:

490 Lorong 6 Toa Payoh #09-11
HDB Hub Biz Three Lift Lobby 1
Singapore 310490

Operating Hours

The Customer Service Centre operates during the following hours:

  • Monday to Friday: 8:30 AM to 6:00 PM
  • Saturday: 8:30 AM to 1:00 PM
  • Closed on Sunday & Public Holidays

District Cooling & Heating Support

Singapore District Cooling Enquiries

For inquiries related to district cooling services, you can contact SP Group via email at districtcooling@spgroup.com.sg.

Electricity, Gas & Solar Power Support

Electricity Supply Interruption

In case of electricity supply interruptions, you can reach the Electricity Service Centre through the 24-Hour Hotline at 1800 778 8888.

Gas Supply Interruption, Leakage & Pressure Issues

For gas supply interruptions, leakage concerns, or pressure issues, contact City Energy’s 24-Hour Hotline at 1800 752 1800.

Water Supply Interruption, Quality & Pressure Issues

Issues related to water supply interruption, quality, or pressure can be reported to the Public Utilities Board’s 24-Hour Hotline at 1800 225 5782.

Worksite, Equipment or Service Quality Issues

If you encounter issues with worksites, equipment, or service quality, please share your feedback via email at powerfeedback@spgroup.com.sg.

Solar PV Enquiries

For inquiries regarding solar photovoltaic (PV) systems, you can also contact SP Group through powerfeedback@spgroup.com.sg.

Replacement of Gas Meters

If you need assistance with the replacement of gas meters, call +65 6671 7109.


The SP Group Customer Service Centre is your dedicated partner in ensuring that your utility services are hassle-free. Whether it’s billing inquiries, service quality concerns, or addressing supply interruptions, SP Group’s committed team is here to assist you promptly.


  1. How do I make an appointment for gas installation?
    • To schedule a gas installation appointment, visit their website or call 1800 555 1661.
  2. What are the operating hours of the Customer Service Centre?
    • The centre operates from Monday to Friday, 8:30 AM to 6:00 PM, and on Saturdays from 8:30 AM to 1:00 PM. It’s closed on Sundays and public holidays.
  3. What should I do in case of electricity supply interruption?
    • For electricity supply interruptions, contact the Electricity Service Centre at 1800 778 8888.
  4. How can I report gas supply issues or leakages?
    • In case of gas supply issues or leakages, call City Energy’s 24-Hour Hotline at 1800 752 1800.
  5. Where is the SP Group Customer Service Centre located?
    • The centre is located at HDB Hub, 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490.

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