Simpson washing machine error codes
- DE
- Door not closed properly.
- E10
- Machine not filling in 10 minutes. Tap not turned on.
- E20
- Machine not pumping out within 10 minutes due to blocked pump or filter.
- E40
- Door not closed properly.
- E60
- Heating fault. Service required. Phone 13 13 49.
- E90
- Communication error between PC boards. Requires service call. Phone 13 13 49.
- FE
- Water has risen above safety level.
- HE
- Heating fault.
- IE
- Machine not filling.
- OE
- Pump blocked or faulty. Check filter is clear. Requires service call if filter is clear
- SE
- Motor sensor error. Requires service call. Phone 13 13 49.
- UE
- Load out of balance. Rebalance load. If error persists machine requires service call. Phone 13 13 49.
Problem with Operation
- Clothes too hard
- Too much detergent being used and not fully rinsing out. Clothes go hard once dry. Use less detergent. To remove excess detergent from clothes, wash without detergent and use a water softener eg Calgon. Use only a low suds detergent suitable for front loaders.
Clothes over dried on line or in dryer. Shorten drying time.
- Clothes wet at end of program
- Pump blocked not allowing all the water to drain. Clean out pump guard.
Outlet / drain hose kinked not allowing all the water to be pumped out. Check for kinked hoses.
Too many suds causing motor to overheat. There may be a burning smell as well. Use less detergent. If doing another load allow 20 minutes before starting to let motor cool down.
Machine overloaded causing motor to overheat. There may be a burning smell as well. Reduce the size of the load. If doing another load allow 20 minutes before starting to let motor cool down.
- Conditioner has not dispensed – conditioner still in detergent drawer
- Cap in conditioner compartment requires cleaning. The conditioner is dispensed via a syphoning action so if builds up occurs under the cap syphoning will not work. Remove cap and clean as per instruction book.
- Cycle / program taking too long
- Filters blocked slowing the water entry. Machine will take longer than normal to fill. Clean filters in the inlet hoses.
Out of balance load. The washing machine may be trying to re-balance the load. This will increase the cycle time, resulting in a longer cycle than normal.
Inlet hose kinked slowing the water entry. Machine will take longer than normal to fill. Unkink hose.
Pump blocked not allowing the water to drain quick enough. Clean out pump guard.
Compared to top load washers program times are longer. Times are longer to allow wash loads to be washed to the same or better standard than top load machines using less water, making them more efficient.
- Dirty wash – stains
- Not enough or no detergent. Check amount of detergent used and rewash clothes accordingly.
Too many clothes in load. Remove some clothes and rewash.
Incorrect wash program or temperature selected. Reselect program and or temperature and rewash clothes.
- Door will not open / can’t open door
- All front load washers have a safety lock on the door which will not allow the door to be opened during the cycle. Some only lock when the water is too high or too hot. When the program has finished it may take up to 2 minutes for the safety lock to reset before the door can be opened. If you want to open the door during the wash program refer to the user manual.
- Filling and emptying immediately – not commencing cycle
- If outlet hose is lower than the water level on machine the water will continue to syphon / run out of hose on fill cycle. Move hose to top of the machine. Refer to user manual.
- Lint on clothes
- Mixed load. Refer to user manual for the correct procedure for sorting loads.
- Not advancing – will not finish program
- If outlet hose is lower than the water level on machine the water will continue to syphon / run out of hose on fill cycle. Move hose to top of the machine. Refer to user manual.
Out of balance load. The washing machine may be trying to re-balance the load. This will increase the cycle time, resulting in a longer cycle than normal.
- Not draining – before final spin
- Drip dry option selected (if available). Change wash option.
- Not draining / draining slow
- Pump blocked not allowing all the water to drain. Clean out pump guard.
Pump suds lock caused by too many suds. Pause the program and let the machine sit for a while until suds subside then restart the program. Reduce the amount of detergent being used.
Drain hose kinked. Adjust hose.
- Not filling
- Program not set to start of wash program. Turn program knob to start of wash cycle.
Filters blocked. Clean filters in the inlet hoses.
Inlet hose kinked. Unkink hose.
Make sure taps are turned on.
Door not closed fully. Close door firmly.
- Not Filling – models with 2 inlet hoses
- Hoses crossed over and on wrong taps. Connect hoses to correct taps.
- Cannot see water in washing machine
- It is not always possible to see the water in new water efficient front loaders when there is a load in the drum. On some programs the water level is below the level of the door so cannot be seen when the machine is loaded.
- Not filling – water escaping without commencing wash
- If outlet hose is lower than the water level on machine the water will continue to syphon / run out of hose on fill cycle. Move hose to top of the machine. Refer to user manual.
- Not spinning
- Too many suds causing motor to overheat. There may be a burning smell as well. Use less detergent. If doing another load allow 20 minutes before starting to let motor cool down.
Machine overloaded causing motor to overheat. There may be a burning smell as well. Reduce the size of the load. If doing another load allow 20 minutes before starting to let motor cool down.
Water not drained. The machine will not spin unless it is empty. Check the pump for blockages and drain hose for kinks etc.
Door not closed. Ensure door is closed.
- Not washing – not tumbling
- Too many suds causing motor to overheat. There may be a burning smell as well. Use less detergent. If doing another load allow 20 minutes before starting to let motor cool down.
Machine overloaded causing motor to overheat. There may be a burning smell as well. Reduce the size of the load. If doing another load allow 20 minutes before starting to let motor cool down.
Door not closed. Ensure door is closed.
Program in soak period (if applicable). Wait until soak period finished. If washer is electronic, machine may have a programmable soak period. Cancel soak period.
- Not working – not commencing cycle
- Power not switched on. Check power point.
No electricity supply through the power point. Check power supply with a small appliance that you know works.
Ensure water taps are turned on.
Ensure machine power button has been switched on.
Delay start may be set (if available). Cancel delay start.
- Too many suds / bubbles
- Wrong detergent used. Use a low suds detergent suitable for front loaders.
Too much detergent used. Use no more than the recommended amount. This is especially important with concentrates.
Soft water supply. Reduce the amount of detergent.
- Vibrating – moving across floor
- Machine not level. Adjust levelling legs.
Are the transport rods and / or packing removed? Remove transport rods from the back of the machine and packing from under the machine.
Floor too slippery eg high gloss tiles. Contact Spare Parts on 13 13 50 and request Non Slip Discs (Part Nº 8000777477).
Machine is installed on an unstable floor eg wooden floor. Move the machine to a more stable location or have the floor modified.
If you see one of these error codes on your Simpson washing machine, you should first try to troubleshoot the problem yourself. You can find troubleshooting guides for your specific model of washing machine on the Simpson website. If you are unable to fix the problem yourself, you should contact a qualified appliance repair technician.
Here are some additional tips for troubleshooting Simpson washing machine error codes:
- Check the water supply. Make sure that the water supply is turned on and that the water pressure is within the normal range.
- Check the drain hose. Make sure that the drain hose is not blocked and that it is properly connected to the washing machine.
- Inspect the washing machine drum. Make sure that there are no cracks or other damage to the drum.
- Reset the washing machine. Turn off the washing machine and then unplug it for 30 seconds. Then, plug the washing machine back in and turn it on.
If you have tried all of these troubleshooting steps and the error code is still appearing, you should contact a qualified appliance repair technician.
https://www.simpson.com.au/globalassets/user-manuals/sman_tlw_jun161.pdf