Wyze is a popular brand known for its smart home products, including security cameras, smart plugs, and more. However, users may sometimes encounter errors while using Wyze devices. One such error is Wyze Error Code 90. If you’re facing this error and seeking a solution, you’ve come to the right place. In this article, we will discuss what Wyze Error Code 90 means, explore its possible causes, and provide you with effective troubleshooting steps to resolve the issue.
Table of Contents
- What is Wyze Error Code 90?
- Possible Causes of Wyze Error Code 90
- Troubleshooting Steps for Wyze Error Code 90
- Check your Internet Connection
- Power Cycle the Wyze Device
- Update Firmware and App
- Verify Device Credentials
- Reset the Wyze Device
- Contact Wyze Support
- Frequently Asked Questions (FAQs)
- What does Wyze Error Code 90 indicate?
- How can I fix Wyze Error Code 90?
- Why is a stable internet connection important for resolving this error?
- What should I do if power cycling doesn’t work?
- How can I reset my Wyze device?
- How can I contact Wyze support?
- Conclusion
1. What is Wyze Error Code 90?
Wyze Error Code 90 is an error message that indicates a problem with the Wyze device. When this error occurs, you may receive a message stating, “Error Code 90: Device is offline” or similar. This error prevents you from accessing or controlling the Wyze device and requires troubleshooting to resolve.
2. Possible Causes of Wyze Error Code 90
Understanding the possible causes of Wyze Error Code 90 can help you identify and troubleshoot the issue effectively. Here are some common causes:
- Internet Connection Issues: A weak or unstable internet connection can lead to communication problems between the Wyze device and the Wyze servers, resulting in Error Code 90.
- Device Power or Connectivity Problems: Power supply issues or connectivity problems with the Wyze device can cause it to go offline and trigger the error.
- Outdated Firmware or App: Using outdated firmware on the Wyze device or an outdated version of the Wyze app can result in compatibility issues and generate Error Code 90.
- Incorrect Device Credentials: Incorrect login credentials or a mismatch between the device and the account can prevent proper device connectivity and lead to the error.
Now that we understand the possible causes, let’s move on to the troubleshooting steps for Wyze Error Code 90.
3. Troubleshooting Steps for Wyze Error Code 90
1. Check your Internet Connection
Start by checking your internet connection to ensure it is stable and functioning properly. Here’s what you can do:
- Verify that other devices on the same network are able to connect to the internet.
- If possible, connect your device to a different Wi-Fi network to rule out any network-related issues.
- Restart your router/modem and wait for it to establish a stable connection.
- Reconnect the Wyze device to the Wi-Fi network.
2. Power Cycle the Wyze Device
Performing a power cycle can often resolve temporary glitches and restore proper device functionality. Follow these steps:
- Disconnect the power source from the Wyze device (unplug it from the power outlet).
- Wait for about 10 seconds.
- Reconnect the power source and allow the device to power back on.
- Check if the error is resolved.
3. Update Firmware and App
Keeping your Wyze device’s firmware and the Wyze app up to date is essential for optimal performance. Follow these steps to update them:
- Open the Wyze app on your mobile device.
- Navigate to the device settings.
- Check for any available firmware updates and install them.
- Visit your device’s respective app store (Google Play Store for Android, App Store for iOS).
- Search for the Wyze app and update it to the latest version if an update is available.
4. Verify Device Credentials
Ensure that you are using the correct login credentials and that the device is associated with the correct account. Follow these steps:
- Open the Wyze app on your mobile device.
- Go to the account settings.
- Verify your login credentials and make any necessary changes.
- Check if the Wyze device is correctly associated with your account.
5. Reset the Wyze Device
If the above steps do not resolve the issue, you can try resetting the Wyze device to its factory settings. Keep in mind that this will erase any personalized settings. Follow the device-specific instructions provided by Wyze to perform a reset.
6. Contact Wyze Support
If none of the troubleshooting steps mentioned above resolve Wyze Error Code 90, it is recommended to reach out to Wyze support for further assistance. Visit the Wyze support website, explore their help center, or contact their customer support channels to report the issue and seek guidance from their experts.
4. Frequently Asked Questions (FAQs)
1. What does Wyze Error Code 90 indicate?
Wyze Error Code 90 indicates that the Wyze device is offline and unable to establish a connection with the Wyze servers. This can be due to various reasons, such as internet connectivity issues or device-related problems.
2. How can I fix Wyze Error Code 90?
To fix Wyze Error Code 90, you can follow the troubleshooting steps outlined in this article. Start by checking your internet connection, power cycle the device, update firmware and app, verify device credentials, and consider resetting the device if necessary. If the error persists, contact Wyze support for further assistance.
3. Why is a stable internet connection important for resolving this error?
A stable internet connection is essential for the Wyze device to communicate with the Wyze servers and function properly. Without a stable connection, the device may go offline and trigger Error Code 90.
4. What should I do if power cycling doesn’t work?
If power cycling doesn’t resolve the error, proceed with updating the firmware and app, verifying device credentials, and resetting the Wyze device as mentioned in the troubleshooting steps. If the issue persists, contacting Wyze support is advisable.
5. How can I reset my Wyze device?
To reset your Wyze device, refer to the specific instructions provided by Wyze. The reset process may vary depending on the device model. Visit the Wyze support website or consult the device’s user manual for detailed instructions.
6. How can I contact Wyze support?
You can contact Wyze support by visiting their support website and exploring their help center. They provide various support options, including live chat, community forums, and email support, where you can seek assistance from their support team.
Conclusion
Wyze Error Code 90 can disrupt the functionality of your Wyze device, but with the troubleshooting steps provided in this article, you can effectively resolve the issue. Remember to check your internet connection, power cycle the device, update firmware and app, verify device credentials, and consider resetting the device if needed. If the error persists, don’t hesitate to contact Wyze support for further assistance.