One Touch glucometer error codes:
| Error Code: | Description: | Troubleshooting: |
|---|---|---|
| Err | The meter was unable to read the blood sample. | Try again using a new test strip. If the error persists, contact the manufacturer of your One Touch glucose meter. |
| E1 | The test strip was not inserted correctly. | Make sure the test strip is inserted into the meter and that the barcode is facing up. |
| E2 | The test strip is expired. | Check the expiration date on the test strip and replace it if it is expired. |
| E3 | The meter or the test strip is defective. | Contact the manufacturer of your One Touch glucose meter for assistance. |
| E4 | There is not enough blood on the test strip. | Apply a fresh drop of blood to the test strip and try again. |
| E5 | The meter is not calibrated. | Calibrate the meter according to the instructions in the user manual. |
| E6 | The meter is out of range. | This error code may appear if your blood sugar is extremely high or low. If your blood sugar is high, contact your healthcare provider immediately. If your blood sugar is low, eat a snack or drink a sugary beverage and wait 15 minutes before testing again. |
| E7 | The meter is not detecting blood. | Make sure the test strip is inserted correctly and that there is enough blood on the test strip. If the error persists, contact the manufacturer of your One Touch glucose meter. |
| E8 | The meter is detecting too much blood. | Wipe away any excess blood from the test strip and try again. |
| E9 | The meter is reading the blood sample too slowly. | This error code may appear if your blood sugar is very high or low. If your blood sugar is high, contact your healthcare provider immediately. If your blood sugar is low, eat a snack or drink a sugary beverage and wait 15 minutes before testing again. |
| HI | Your blood sugar level is above 600 mg/dL. | If you see this error code, contact your healthcare provider immediately. |
| LO | Your blood sugar level is below 20 mg/dL. | If you see this error code, eat a snack or drink a sugary beverage and wait 15 minutes before testing again. If your blood sugar level is still low, contact your healthcare provider immediately. |
If you see any of these error codes, you should not try to use the One Touch glucose meter. Instead, contact the manufacturer of your One Touch glucose meter for assistance.
Here are some additional tips for troubleshooting One Touch glucose meter error codes:
- Make sure that you are using the correct type of test strip for your One Touch glucose meter.
- Make sure that the test strip is not expired.
- Make sure that you are applying the blood to the test strip correctly.
- Clean the test strip port on the meter if it is dirty.
- Calibrate the meter according to the instructions in the user manual.
If you have tried these troubleshooting tips and you are still getting an error code, it is time to call a qualified technician. They will be able to diagnose the problem and repair your One Touch glucose meter.
I hope this helps! Let me know if you have other questions.