Glucometers are helpful for people with diabetes because they make it easy to check their blood sugar. Particularly, Mckesson glucometers are known for being accurate and easy to use. But like any other tech device, they can sometimes give error codes. In this piece, we’ll talk about the most common Mckesson glucometer error codes, what they mean, and how users can fix the problems they’re having.
Mckesson glucometer error codes List
| Error Code: | Description: | Troubleshooting: |
|---|---|---|
| Err | The meter was unable to read the blood sample. | Try again using a new test strip. If the error persists, contact the manufacturer of your McKesson glucose meter. |
| E1 | The test strip was not inserted correctly. | Make sure the test strip is inserted all the way into the meter and that the barcode is facing up. |
| E2 | The test strip is expired. | Check the expiration date on the test strip and replace it if it is expired. |
| E3 | The meter or the test strip is defective. | Contact the manufacturer of your McKesson glucose meter for assistance. |
| E4 | There is not enough blood on the test strip. | Apply a fresh drop of blood to the test strip and try again. |
| E5 | The meter is not calibrated. | Calibrate the meter according to the instructions in the user manual. |
| E6 | The meter is out of range. | This error code may appear if your blood sugar is extremely high or low. If your blood sugar is high, contact your healthcare provider immediately. If your blood sugar is low, eat a snack or drink a sugary beverage and wait 15 minutes before testing again. |
| E7 | The meter is not detecting blood. | Make sure the test strip is inserted correctly and that there is enough blood on the test strip. If the error persists, contact the manufacturer of your McKesson glucose meter. |
| E8 | The meter is detecting too much blood. | Wipe away any excess blood from the test strip and try again. |
| E9 | The meter is reading the blood sample too slowly. | This error code may appear if your blood sugar is very high or low. If your blood sugar is high, contact your healthcare provider immediately. If your blood sugar is low, eat a snack or drink a sugary beverage and wait 15 minutes before testing again. |
| Bat | The battery is low. | Replace the battery in the meter. |
| Err2 | The meter is not compatible with the test strips you are using. | Make sure you are using the correct type of test strips for your McKesson glucose meter. |
| Err3 | The meter is not properly calibrated. | Calibrate the meter according to the instructions in the user manual. |
| HI | Your blood sugar level is above 600 mg/dL. | If you see this error code, contact your healthcare provider immediately. |
| LO | Your blood sugar level is below 20 mg/dL. | If you see this error code, eat a snack or drink a sugary beverage and wait 15 minutes before testing again. If your blood sugar level is still low, contact your healthcare provider immediately. |
| Err12 | The test strip port is dirty. | Clean the test strip port with a cotton swab and alcohol. |
| Err13 | The meter is not turned on. | Turn on the meter by pressing and holding the power button. |
| Err14 | The meter is not initialized. | Initialize the meter according to the instructions in the user manual. |
Common Error Codes and Their Meanings
Understanding the meanings of Mckesson glucometer error codes is essential for users to take appropriate actions when encountering issues. Here are some common error codes and their explanations:
Err: Unable to Read Blood Sample
The Err code typically appears when the glucometer is unable to read the blood sample properly. Troubleshooting: Try again using a new test strip. If the error persists, contact the manufacturer for assistance.
E1: Incorrect Test Strip Insertion
The E1 error indicates that the test strip was not inserted correctly. Troubleshooting: Ensure the test strip is fully inserted into the meter with the barcode facing up.
E2: Expired Test Strip
The E2 error occurs when using an expired test strip. Troubleshooting: Check the expiration date on the test strip and replace it if necessary.
E3: Defective Meter or Test Strip
The E3 error suggests an issue with either the meter or the test strip. Troubleshooting: Contact the manufacturer for further assistance.
E4: Insufficient Blood on Test Strip
The E4 error means there is not enough blood on the test strip for accurate reading. Troubleshooting: Apply a fresh blood drop to the test strip and try again.
E5: Meter Not Calibrated
The E5 error occurs when the meter is not calibrated properly. Troubleshooting: Calibrate the meter following the instructions in the user manual.
E6: Out of Range Reading
The E6 error may appear if blood sugar levels are extremely high or low. Troubleshooting: If levels are high, contact your healthcare provider immediately. If levels are low, consume a sugary beverage and retest after 15 minutes.
E7: Meter Not Detecting Blood
The E7 error indicates the meter is not detecting blood on the test strip. Troubleshooting: Ensure the test strip is inserted correctly and contains enough blood. If the error persists, contact customer support.
E8: Meter Detecting Too Much Blood
The E8 error occurs when excess blood is detected on the test strip. Troubleshooting: Wipe away excess blood and try again.
E9: Slow Blood Sample Reading
The E9 error may appear if blood sugar levels are very high or low. Troubleshooting: If levels are high, contact your healthcare provider immediately. If levels are low, consume a sugary beverage and retest after 15 minutes.
HI: High Blood Sugar Level
The HI error indicates that blood sugar levels are above 600 mg/dL. Troubleshooting: If you see this error, contact your healthcare provider immediately.
LO: Low Blood Sugar Level
The LO error suggests that blood sugar levels are below 20 mg/dL. Troubleshooting: Consume a sugary snack or beverage and retest after 15 minutes. If levels remain low, seek immediate medical attention.
Troubleshooting Mckesson Glucometer Errors
To troubleshoot Mckesson glucometer errors effectively, consider the following steps:
Proper Test Strip Handling
Ensure correct test strip insertion and that they are not expired or damaged.
Calibrating the Glucometer
Regularly calibrate the meter as per the user manual to maintain accuracy.
Ensuring Adequate Blood Sample
Apply enough blood on the test strip to prevent insufficient or excessive reading errors.
Cleaning the Test Strip Port
Keep the test strip port clean to avoid detection issues.
Contacting Customer Support
If errors persist or are unclear, contact Mckesson customer support for guidance.
Bursting the Bubble of Glucometer Errors
Mckesson glucometer errors can be unsettling, but with proper troubleshooting and adherence to the instructions, most issues can be resolved. Regular maintenance, proper test strip usage, and calibration play a crucial role in preventing errors and ensuring reliable readings.
As a diabetic, it’s essential to stay vigilant about blood sugar levels. Glucometers are valuable tools that empower individuals to take control of their health. By understanding and addressing error codes promptly, users can confidently manage their diabetes and make informed decisions.
Conclusion
Mckesson glucometers are reliable companions in diabetes management, providing accurate and timely blood sugar readings. Error codes, though rare, can occur due to various factors. This article aimed to shed light on common Mckesson glucometer error codes and offered troubleshooting solutions to overcome them.
Remember, a proactive approach to maintaining and using your Mckesson glucometer is vital in ensuring precise readings and effective diabetes management. Always refer to the user manual, keep your glucometer clean, and promptly address any concerns or error codes.