When you have questions or run into technical points whereas utilizing Mailchimp, you may entry our guides and tutorials for self-guided directions and troubleshooting ideas. We additionally present extra help through chat or e-mail, relying in your fee plan.
On this article, you’ll learn to contact our Support staff and discover assets that will help you along with your Mailchimp account.
View your help choices
Support choices fluctuate relying on which kind of fee plan you’ve got. When you have any paid plan, you may contact Support through chat or e-mail. When you have a Premium plan, you’ve got entry to cellphone help. Some groups, reminiscent of Billing and Compliance, can be found by e-mail solely.
* That can assist you get began, we offer 30 days of free e-mail help and entry to our AI chatbot for brand new Free accounts. Our chatbot helps floor the self-help articles you want rapidly.
Entry the guides and tutorials
Use our complete guides and tutorials to self-guide by options and maintain transferring ahead with none wait.
To entry the guides and tutorials out of your account, observe these steps.
- Click on the Assist icon.
- Sort in a key phrase to seek for associated articles.
The right way to contact technical help
To get assist, log in to your account to talk with us, ship us an e-mail, or obtain self-paced steerage. Whenever you log in, we’re in a position to personalize your help expertise.
To contact our help staff out of your account, observe these steps.
- After you’ve logged in, click on the Assist icon.
For Premium or Legacy Professional accounts, help is accessible throughout the Precedence Support part.
- Click on Ask Helpbot for self-paced steerage, E-mail us to ship an e-mail, or Chat With Us to open a stay chat.
Notice: In the event you’re logged in however you don’t see the contact buttons, meaning your account doesn’t embody entry to our help choices.
All you should do is fill out the required fields and submit your query. We’ll get again to you quickly.