Known Gaming&Xbox Issues for Game Launches (November 2021)

We’re into the ultimate stretch of 2021 and we’re persevering with to arrange for the build-up of video games launching over the following few months. We perceive that, at instances, issues can go flawed, and we wish you to know that we’re working to resolve troubling experiences reported to us by our prospects inside the Xbox neighborhood. Regulate this listing for updates to current points together with any new points that will come up as new video games launch.

All Video games 

  • Gamers are seeing their pre-orders canceled for video games if they didn’t have a sound cost possibility on their account on the time of the cost. 
    • All pre-orders usually cost prospects 10 days earlier than the sport launch date. Which means you’ll must have a sound cost possibility in your account at the very least 10 days earlier than a recreation releases to keep away from any billing points. After a cost in your account has failed for a pre-order, there can be one other try at a cost a number of days later. If that second try fails to efficiently cost, your pre-order can be canceled and also you’ll must repurchase the specified recreation once more after you’ve gotten added a sound cost choice to your account. To confirm that your pre-order was efficiently charged and the sport was added to your recreation library, sign up right here and look for the profitable proof of buy.
       
  • Gamers are seeing “Do you personal this recreation or app?” when launching a just lately bought recreation.
    • To be sure you personal the sport and didn’t run into any points along with your cost possibility on the time the cost was tried, head over to account.microsoft.com to make sure the sport is marked as Accomplished in your order historical past. If not, you’ll must buy the sport once more as a result of the preliminary buy didn’t undergo. 
       
  • Issues when buying a 5×5 code for a recreation or recreation add-on at a retailer, and the code redeems CSV to the Microsoft account as an alternative of granting entry to the sport or recreation add-on.
    • If you buy a digital code for a recreation or recreation add-on at a retailer, that code is supposed to present pre-paid cash (CSV) to the account of the person who redeems it. The person then wants to make use of that pay as you go steadiness to buy the content material from the Microsoft Retailer digitally. The problem most customers run into is that the code doesn’t cowl native gross sales tax. Remember to decide up an extra pay as you go Xbox reward card to cowl the tax of the acquisition or be sure you have a sound cost possibility on the account with the intention to full your required buy.
  • Gamers are seeing “We’re unable to sync your information with the cloud in the meanwhile.” error on Home windows 10. 
    • This will likely occur if you happen to just lately modified your Xbox Dwell account profile or permissions. It could additionally occur if you happen to’re having web connectivity points, or there’s an Xbox service outage.
    • Verify to ensure your web connection is working by following this troubleshooting information. This can even examine to ensure there isn’t an Xbox service outage.
    • Signal out and again into the Xbox app in your Home windows 10 system to refresh your account credentials. You received’t must signal out or restart your system.

Battlefield 2042 (Console + PC)

  • Gamers who pre-ordered the Normal Version on PC might run into points participating within the Early entry trial
    • This solely impacts gamers who’re lively Xbox Game Go for PC or Final subscribers
    • To efficiently entry the early trial operating between November Twelfth-Nineteenth:
      • Open the EA app in your PC
      • Navigate to My Assortment and choose Battlefield 2042, or alternatively search for Battlefield 2042
      • Choose the Obtain button on the Members get early entry banner:
      • As soon as accomplished, choose Play
  • Gamers who pre-ordered the Normal Version on console might even see a “You’re too early” message whereas attempting to participate within the Early entry trial
    • In case you pre-ordered the Normal Version and need to participate within the early entry trial, you will want to launch the sport from the trial model, not out of your recreation library. Listed here are some detailed steps relying on which console you’ve gotten:
      • Xbox Sequence X|S
        • In your console, open the Xbox Game Go app
        • Choose Battlefield 2042: Early entry trial after which choose Set up all
      • You may as well entry the trial by way of the Retailer app:
        • In your console, open the Retailer app and search for Battlefield 2042
        • Choose Battlefield 2042 Xbox Sequence X|S – Select version
        • Choose Battlefield 2042 Xbox Sequence X|S – this needs to be the primary possibility with no worth obtainable
        • Choose Free Trial with EA Play after which choose Set up all
      • Xbox One
        • In your console, open the EA Play app
        • Choose Battlefield 2042: Early entry trial after which choose Set up all
      • You may as well entry the trial by way of the Retailer app:
        • In your console, open the Retailer app and search for Battlefield 2042
        • Choose Battlefield 2042 Xbox One – Select version
        • Choose Battlefield 2042 Xbox One – this needs to be the primary possibility with no worth obtainable
        • Choose Free Trial with EA Play after which choose Set up all
      • As soon as put in, launch the sport out of your Not too long ago put in listing below My video games and apps > Handle > Queue. Don’t launch the sport out of your recreation library or it should attempt to open the pre-ordered model once more, which is locked till November Nineteenth (Normal Version).

For more information, and for a listing of the entire recognized points being tracked by EA, go to the EA Answers HQ site.

Forza Horizon 5 (Cloud + Console + PC)

  • Launching Forza Horizon 5 will show a “You’re too early” message if you do not own all necessary entitlements.
    • To enable early access of Forza Horizon 5, you must own one of the following:
      • Premium Edition of Forza Horizon 5 -OR-
      • An Active Game Pass subscription on the same account that is trying to launch the game –AND– the Premium Addon Pack on the same account.
    • Users that do not have both the game and the addon bundle will be unable to launch until the game releases on November 9th, 2021.
  • Players on Steam and Windows may see frequent crashing while playing
    • Examples of the error codes being seen are 0xc0000005 (access violation) and 0x0000001d (failed install or uninstall of system-level software)
    • This may be caused by hardware issues such as faulty RAM, file errors or corruption, or PC settings.
    • In these cases we recommend that you follow up with the hardware manufacturer for your device to ensure that you have the latest firmware installed.
  • Players may run into a “local cache is full” error
    • This is currently being investigated
  • Players are unable to locate their Welcome Pack, Car Pass, and VIP Pass
    • The Welcome Pack, Car Pass and VIP Pass will not show as content when viewing Game and add-ons on devices. This is located and managed within the game itself and is available once the tutorial/first chapter is completed. Players can validate ownership by doing one of the following:
      • Complete the first Chapter in the game, which will unlock the content
      • Visit the store pages for each item, which will show as Owned:
  • Some players are experiencing disconnects from Horizon Life (multiplayer). 
    • These players can still play in Horizon Solo (single player) or attempt a console reboot to reconnect to Horizon Life. Playground Games is investigating the issue.

For a list of all known issues being tracked by the Playground Games and Turn 10 teams, please visit the FH5 Known Issues page.

Call of Duty: Vanguard (Console)

  • The game shows there’s a problem connecting to the Xbox network
    • This may happen even though the Xbox network is available, however another partner service has become unavailable.
    • The error message is: Connection failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].
      • Please check the Xbox status page, which will show if the Xbox network is available or not, as well as any partner services we know are down.
      • If the Xbox network is down then monitor this page until it’s available, then restart the game to continue playing online.
  • The game becomes unresponsive after reconnecting to the Xbox network services during active gameplay
    • If you start a campaign and aren’t already connected to the Xbox network, reconnecting while playing may result in the game becoming unresponsive.
      • Restarting the game will resolve this issue.
  • The game becomes unresponsive after accepting a game invitation to a Zombies game session
    • If you’re in a campaign and the game suspends due to no activity or another game/app being launched, then receiving and accepting an invite to play Zombies may result in the game becoming unresponsive.
      • Restarting the game will resolve this issue.
  • The game doesn’t connect to a party while playing in campaign mode
    • If you’re in a campaign and the game suspends due to no activity or another game/app being launched, then receiving and accepting an invite to join a party may not connect with the following errors: Communication with the Xbox Live servers has been interrupted and Party Not Joined – The request did not succeed
      • Restarting the game will resolve this issue.

For any other issues relating to Call of Duty: Vanguard, please visit the Activision Support site.

Minecraft Launcher on Game Pass for PC Known Issues (PC)

We understand that some Game Pass members may be experiencing issues accessing the full version of Minecraft Java edition from the Launcher on Game Pass for PC. The Mojang team is working hard to address these bugs to get you back to playing. Here are some of the reasons why you may be having an issue:

  • If you are a Game Pass PC/Ultimate owner, there was a bug preventing you from accessing Minecraft Java edition
  • Please make sure to install the Minecraft launcher on your primary hard drive and not on any secondary or external hard drives.

Please check the following links for updates as Mojang continues to address these issues:

  1. Here Minecraft | Xbox Support  you’ll find troubleshooting tips and links to help pages for the game, info about playing with Xbox Game Pass, and info about playing Minecraft on different platforms.
  2. We know you may have questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Home

Back 4 Blood (Console + PC)

  • Players are unable to install the game 
    • Affected users should go Turtle Rock support for Back 4 Blood Bug Reporting (Back 4 Blood (wbgames.com)) and Report a Bug in the upper right-hand side.  It is also possible that the Steam beta version is interfering when you attempt to download the Game Pass version. Please uninstall the beta from steam and this should clear it up. 
  • Error 0x80073CF3 appears when attempting to install the game on a Windows 10 device
  • Game crashes at EZ Anti Cheat check
    • If you’re running a third-party anti-virus program, you need to allow EZ Anti Cheat to run and bypass your software or alternatively you can disable your anti-virus program.
    • You can also attempt to right click the game application icon and run it as an admin. This gives the game administrator rights allowing it to bypass most restrictions. 
  • Players are being asked to repurchase the game
    • Some players have been asked to repurchase the game. Please ensure that initial purchase did not go through by checking your Order history under your Microsoft account at account.microsoft.com
    • Also, please refer to the following article regarding our policies and procedures regarding pre-ordering a game. Pre-order Xbox digital games in the Microsoft Store | Xbox Support

FIFA 22 (Console)

  • Players may experience unexpected crashing and/or consoles shutting down when playing on Series X|S consoles

NBA 2K22 (Console)

  • Players may experience unexpected crashing and/or consoles shutting down when playing on Series X|S consoles
  • Guidance for redeeming codes after purchasing the 75th Anniversary Edition on disc
    • As well as digital versions of the game, NBA 2K22 is also available to purchase from retailers in two formats:
      • NBA 2K22 75th Anniversary Edition for Xbox Series consoles
        • Contains a code for the Xbox One version
      • NBA 2K22 75th Anniversary Edition for Xbox One console
        • Contains a code for the Xbox Series version
    • If you redeem a code and it matches the version of the game you purchased physically, that means that you may have the wrong code. In this case, please contact our Xbox Support team (not 2K Support) and have your receipt and copy of your code handy, as we won’t be able to help you without them.

    Xbox Insider Omega ring improved stability for NBA 2K22 on Xbox Series X

    • A subset of Xbox Series X users were experiencing console shutdowns while playing NBA 2K22 – we are continuing to investigate the issue and currently flighting a mitigation in the Insider Flight Program. To get the fix simply join the Xbox Insider program, and sign up for Xbox Preview Updateselecting Omega, and you will receive the fix in the latest build. Our goal is to release this fix to all consoles pending successful flighting and there is no need to return your console to support.
    • Here is the link Xbox Insider Release Notes – Omega (211.211029-2200) – Xbox Wire which provides more details on this current system update, along with new features and experiences and Fixes implemented
    • To Learn how to join the  Xbox Insider program, click on this link. Xbox Insider Program FAQ | Xbox Support. Then read the following bullet points in the Xbox Insider Program FAQ
      • How do I get started in the Xbox Insider Program?
      • How can I join Xbox Update Preview or move my console to a different Ring?

Madden NFL 22 (Console)

  • Players may experience unexpected crashing and/or consoles shutting down when playing on Series X|S consoles

Spellforce III Reforced (Console)

THQ Nordic recently announced that the launch of this title on Xbox has been moved out to March 8th, 2022. If you’ve already pre-ordered it digitally from the Microsoft Store then your order will be automatically cancelled, and you’ll need to re-order from the store here : SpellForce III Reforced | Xbox. If you used Microsoft account credit to pay for all or part of your order then this will be refunded back into your account.

For the latest updates, visit the official THQ Nordic press release site.

Insurgency: Sandstorm (Console)

Players who pre-ordered the Gold Edition may not have access to pre-order DLC, or be prompted to purchase it from the store when trying to access it in-game. Our teams are investigating and a fix will be on the way very soon.

Mortal Kombat X (Console)

  • The game may crash while playing in story mode on Xbox Series X|S consoles
    • When launching into story mode, your console may crash during a QTE (Quick Time Event) interaction.
    • There is currently no workaround to bypass the QTE interactions. The team are investigating and a fix will be on the way very soon.

Dying Light 2 (Console)

Techland recently announced that the launch date for Dying Light 2 will move to February 4th, 2022. Players who have pre-ordered the game will not need to take any action, and will be billed for the game shortly before the new launch date.

Foreclosed & Monster Harvest (Console)

Players on Xbox Series X|S may not be able to progress past the title screen when launching either of these games. The workaround is to restart your console, then relaunch the game.

We are aware of the issue and are working on a solution, and we highly encourage anyone who is experiencing this to use the “Report a Problem” feature on your console to send detailed info back to the developer team at Xbox. To do this, press and hold the Xbox button on your controller, select “Report a Problem” and complete the form. Please reference this page on how to provide feedback for bugs: https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem.

Life is Strange Remastered Collection (Console)

Square Enix recently announced that the launch of this title has been moved out to early 2022. In case you’ve already pre-ordered it digitally from the Microsoft Retailer then your order can be mechanically cancelled, and also you’ll must re-order it as soon as it’s obtainable once more. In case you used Microsoft account credit score to pay for all or a part of your order then this can be refunded again into your account.

For the most recent updates on when the sport can be obtainable to pre-order once more, go to the official Life is Unusual Remastered Assortment website.

Tom Clancy’s Rainbow Six Extraction (Console)

Ubisoft just lately introduced that the launch of this title has been moved out to January 2022. In case you’ve already pre-ordered it digitally from the Microsoft Retailer then your order can be mechanically cancelled, and also you’ll must re-order it as soon as it’s obtainable once more. In case you used Microsoft account credit score to pay for all or a part of your order then this can be refunded again into your account.

For the most recent updates on when the sport can be obtainable to pre-order once more, go to the official Rainbow Six Extraction information & updates web page.

GTA V, Max Payne 3 & L.A. Noire (Xbox 360)

  • Finish of on-line providers for Xbox 360 for these 3 titles
    • Rockstar Video games just lately introduced that on-line providers for these titles will finish ranging from September 16, 2021. Right here is the timeline for every title:
      • September 16, 2021
        • GTA On-line Shark Playing cards for Xbox 360 are not being offered.
      • December 16, 2021
        • On-line providers for Xbox 360 for all 3 titles, together with web site stat monitoring by way of the Rockstar Video games Social Membership will not be obtainable.
        • These modifications haven’t any impression on entry or progress to the Story Mode or single participant experiences for any of the three titles.

For more information or further assist, go to the Rockstar Video games help web page.

Psychonauts (Cloud + Console + PC)

  • Pyschonauts obtainable on Xbox Game Go and Home windows 10
    • Psychonauts is now obtainable on Xbox Game Go, and has additionally been launched on Home windows 10! In case you personal the unique Xbox model you then’ll be capable to obtain the Home windows 10 model with out further cost, and vice-versa.
      • Click on right here to buy the unique Xbox model (or obtain it if you happen to personal the Home windows 10 model).
      • Click on right here to buy the Home windows 10 model (or obtain it if you happen to personal the unique Xbox model).
  • Gamers are unable to pick completely different languages on the Home windows 10 model
    • Listed here are the steps you’ll must take to vary the default recreation language to both English, French or German:
      • Create an empty textual content file known as Psychonauts.ini. Just remember to save the file with an .ini extension, as some editors equivalent to Notepad will attempt to save as .txt by default. You don’t desire a file known as Psychonauts.ini.txt.
      • Open the file and sort language english or language french or language german and save the file.
      • Open Home windows Explorer and replica the file to C:Program FilesModifiableWindowsAppsPsychonauts.
  • Gamers are unable to vary the Gamepad Rumble setting on the Home windows 10 model
    • Listed here are the steps you’ll must take to vary the Rumble setting:
      • Open Home windows Explorer and navigate to the save information inside C:UsersusernameAppDataLocalPsychonauts.
      • Open the suitable profile folder inside the save information location.
      • Open the .ini file with a textual content editor, equivalent to Notepad.
      • Change EnableRumble=false to EnableRumble=true (or vice-versa to disable).

Resident Evil Village (Console)

  • Unlocking pre-order bonus objects (Mr. Raccoon Weapon Appeal & Survival Assets Pack).
    • You’ll must progress inside the primary story to obtain these bonus objects in-game. When you’ve met “The Duke” for the primary time, examine your stock and also you’ll discover that this stuff at the moment are obtainable.
    • Go to the Capcom Assist web page if you happen to nonetheless want assist.
  • Re:Verse shouldn’t be obtainable at launch.
    • Though the multiplayer recreation, Re:Verse, is included in your digital buy of Resident Evil Village, it’s not but obtainable. Please examine the official Resident Evil web site for updates on when this can be obtainable.
    • In case you attempt to launch Re:Verse earlier than the launch date, you’ll see a “Please examine again later.” Message till it’s obtainable.
    • Go to the Capcom Assist web page if you happen to nonetheless want assist.
  • Re:Verse doesn’t have an Xbox Sequence X|S model.
    • In case you personal an Xbox Sequence X|S console, you’ll discover that Re:Verse doesn’t seem if you happen to filter on video games optimized for Xbox Sequence X|S. To seek out Re:Verse in your console, you’ll must look below Xbox One video games. Resident Evil Village can be listed as Optimized for Xbox Sequence X|S in your recreation library.

EA Play (previously EA Entry) 

  • 10-hour trials for video games are counting down time when customers should not actively enjoying the video games.
    • This will happen a number of alternative ways however most frequently when the sport is paused and left operating. To forestall this from occurring, please just be sure you totally give up out of the sport from the information menu if you’re completed with every session inside your 10-hour trial. To do that: 
      1. Press the Xbox button in your controller after which spotlight the sport out of your just lately performed listing.
      2. Press the Menu button and spotlight Stop.
      3. Press the A button.
  • There’s no EA Play app on Xbox Sequence X|S consoles.
    • The EA Play app shouldn’t be essential to take pleasure in the advantages of EA Play. In case you’re wanting for methods to assert your 10-hour trials for widespread video games equivalent to FIFA 21 or Madden NFL 21 on an Xbox Sequence X|S console, go to the Retailer and search for your recreation. Then choose Free Trial with EA Play on the sport description web page. To entry the complete EA Play library, go to My video games & apps > Full library > EA Play.

For added assist or information regarding in-app points with EA Play, examine this web page.

All Different Video games 

For all different video games, contact the sport writer for in-game points. To find the writer, go to the sport’s description web page within the Microsoft Retailer, scroll to the Further Data part, and discover the writer in Revealed By.

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