Insta360 Common error codes
| Error Code | Meaning | Solution |
|---|---|---|
| 310 | MicroSD card not inserted | Check if all the MicroSD cards are usable and inserted in the camera. |
| 311 | No enough storage space in MicroSD card | Find out the problematic MicroSD card based on the card number shown on the camera screen. Clean its files or change other MicroSD card. |
| 312 | MicroSD card is write-protected or removed when recording video | If the MicroSD card has been corrupted, please try formatting to exFat again. |
| 313 | MicroSD card’s write speed doesn’t meet requirements due to the accumulation of file fragments. | Please use computer to format the MicroSD card again. |
| 413 | The operation was not allowed under this situation | Press any button to eliminate this error; if it doesn’t help, please restart the camera. |
| 414 | Microphone error | If you are using external microphone, please unplug it and plug in again; then start to shoot. |
| 415 | Optical flow stitching error | Please try shooting again. |
| 417 | The temperature of camera is too high | Wait and retry. |
| 418 | Module is busy | Try again. |
| 430 | File open error | Check if the SD card was write-protected. |
| 431 | File io error | Check if the SD card was write-protected. |
| 432 | No enough storage space | Check the storage space of device. |
| 433 | No storage device | Connect storage device. |
| 434 | Low writing speed of storage device | Format the storage device to see whether it helps; if doesn’t, please change the storage device. |
| 435 | MUX write error | Restart the camera. |
| 436 | MUX open error | Restart the camera. |
| 437 | Network reconnecting | Wait. |
| 438 | Network fails to reconnect | Check the network. |
| 439 | Network disconnected | Check the network. |
| 450 | System goes stuck | Restart the camera. |
| 460 | Failed to open lens module | 1. Turn off the camera, take out the battery and leave it for about 5 mins; then restart the camera. 2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start and set H2N; after these steps, you can connect it with Pro. |
| 462 | Lens module fails to read the command | 1. Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera. 2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start and set H2N; after these steps, you can connect it with Pro. 3. If the Pro was dropped before, some internal components may have been broken and caused the failure. |
| 464 | Lens module fails to read data | Unplug all USB device and SD card to see whether such error disappears. If yes, the problem may be caused by the device. If the error keeps occurring, please restart the camera. |
| 466 | Lens module falls offline | Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera. |
| 701/702/703 | SD card is locked | Check if the SD card is write-protected. |
| 811 | Fails to upgrade module | Try to upgrade the firmware again. If the problem cannot be solved, please contact our customer service team. |
| 1001 | Program start-up error | Reset or restart. |
Common error codes
Error Code Meaning Solution
Error Code 310
This means: a MicroSD card is not inserted
How to Fix: Check if all the MicroSD cards are usable and inserted in the camera.
Error Code 311
This means: No enough storage space in the MicroSD card
Find out the problematic MicroSD card based on the card number shown on the camera screen. Clean its files or change other MicroSD cards.
Error Code 312
This means: the MicroSD card is write-protected or removed when recording video If the MicroSD card has been corrupted,
How to Fix: please try formatting to exFat again.
Error Code 313
This means: the MicroSD card’s write speed doesn’t meet requirements due to the accumulation of file fragments.
How to Fix: Please use a computer to format the MicroSD card again.
Error Code 413
This means: The operation was not allowed in this situation
How to Fix: Press any button to eliminate this error; if it doesn’t help, please restart the camera.
Error Code 414
This means: Microphone error
How to Fix: If you are using an external microphone, please unplug it and plug it in again; then start to shoot.
Error Code 415
This means: Optical flow stitching error
How to Fix: Please try shooting again.
Error Code 417
This means: The temperature of the camera is too high
How to Fix: Wait and retry.
Error Code 418
This means: Module is busy
How to Fix: Try again.
Error Code 430
This means: File open error
How to Fix: Check if the SD card was write-protected.
Error Code 431
This means: File io error
How to Fix: Check if the SD card was write-protected.
Error Code 432
This means: No enough storage
How to Fix: space Check the storage space of device.
Error Code 433
This means: No storage device
How to Fix: Connect the storage device.
Error Code 434
This means: Low writing speed of storage device
How to Fix: Format the storage device to see whether it helps; if doesn’t, please change the storage device.
Error Code 435
This means: MUX writes an error
How to Fix: Restart the camera.
Error Code 436
This means: MUX open error
How to Fix: Restart the camera.
Error Code 437
This means: Network reconnecting
How to Fix: Wait.
Error Code 438
This means: Network fails to reconnect
How to Fix: Check the network.
Error Code 439
This means: Network disconnected
How to Fix: Check the network.
Error Code 450
This means: System goes stuck
How to Fix: Restart the camera.
Error Code 460
This means: Failed to open the lens module
How to Fix: 1. Turn off the camera, take out the battery, and leave it for about 5 mins; then restart the camera.
2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start and set H2N; after these steps, you can connect
it with Pro.
Error Code 462
This means: Lens module fails to read the command
How to Fix: 1. Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera.
2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start, and set H2N; after these steps, you can connect it with Pro.
3. If the Pro was dropped before, some internal components may have been broken and caused the failure.
Error Code 464
This means: Lens module fails to read the data
How to Fix: Unplug all USB devices and SD cards to see whether such an error disappears. If yes, the problem may be caused by the device. If the error keeps occurring, please restart the camera.
Error Code 466
This means: Lens module falls offline
How to Fix: Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera.
Error Code 701/702/703
This means: the SD card is locked
How to Fix: Check if the SD card is write-protected.
Error Code 811
This means: Fails to upgrade the module
How to Fix: Try to upgrade the firmware again. If the problem cannot be solved, please contact our customer service team.
Error Code 1001
This means: Program start-up error
How to Fix: Reset or restart.