IBEDC prepaid meter error codes

The connection between a prepaid meter and the “stubby” meter outdoors in your yard might occasionally break. In addition, if your home uses too much electricity, you can receive an error warning. Or perhaps you accidentally tried to load an old token. It is possible for an error message to show up on your meter’s console in a variety of situations. However, you should be aware that you can frequently fix these issues yourself without needing to call Eskom, send a technician out, or replace the meter.

IBEDC prepaid meter error codes:

• 01 – Balance Credit Is Not Sufficient and the Overdraft Function is not in use.
• 02 – Balance Credit Is Not Sufficient. However, the Overdraft Function is in Use.
• 03 – Overload Switches Off.
• 04 – STS Test Switches Off.
• 05 – Tamper.
• 11 – Key expired.
• 12 – Token rejected.
• 13 – CRC error.
• 14 – Manufacturing Code error.
• EEEEE 02 – NVM failure.
• EEEEE 05 – Key type error.

Common prepaid meter error codes you can clear yourself

Error Code: 30….,Conn-_FAIL or E07.

What is wrong?

Keypad error.

How can you clear this error

This error indicates a communication connection problem between your keypad and the meter outside your home. Here is what to do. Plug the keypad into the electrical plug closest to the meter and ensure that all the switches are in the “off” position. EXCEPT THE PLUG SWITCH WHERE DEVICE IS PLUGGED, THAT SHOULD BE ON You also need to ensure that the keypad’s batteries are still good and don’t need replacing. they are not re-chargeable. Reset your meter by pressing i or the BLUE or # button, this is needed to ensure the 2 parts of your meter initiate connection again. This action should reset your meter.
Please note, this error is not a technical error and you should never insist a technician comes out for this. This error does not need electricity, so it does not help to take the meter to a neighbours house to test.

Error Code: ConnEct.

What is wrong?

Connection wait error.

How can you clear this error:

This error indicates that the keypad is busy connecting to the meter. Please wait up to 30 minutes for the connection to complete.

Error Code: USED.

What is wrong?

Token used error.

How can you clear this error: This error indicates that the token you entered has been used before. Please load a new token or purchase.

Error Code: OUEr_Por.

What is wrong?

Load error.

How can you clear this error:

This error indicates that your meter has been overloaded with too many electrical appliances. Please switch off all appliances for 30 minutes and wait for the meter to reset. Please also consider using less appliances at once as well as upgrading your supply.

Error Code: NOT_Act.

Active error.

How can you clear this error:

This error indicates that your meter has not been activated. Please enter the token 55555 to activate the meter.

Error Code: E01.

What is wrong?

Initialisation error.

How can you clear this error:

This error indicates that your meter has not been initialised. Please enter the token 1275 4194 1448 6450 5970 to activate the meter.

Error Code: Loct-oUT.

What is wrong?

Your meter has locked out your token from being entered.

How can you clear this error:

This could be because you have exceeded the limit of your current power supply, as a result of using too many appliances. You will not have power while you have this error. You will need to wait for this message to clear. Please use fewer appliances at the same time.

Error Code:

What is wrong?

Meter battery is low.

How can you clear this error:

You need to replace the batteries in your meter.

Error Code:

What is wrong?

Your meter has a technical problem.

Unfortunately, you cannot clear this message, you need to contact Eskom 0860 Eskom.

Error Code:  –????–

What is wrong?

CIU is not paired to any meter.

How can you clear this error:

You need to punch in your meter’s serial number on the meter keypad to pair the meter inside the house with the meter outside the house.

Error Code: rEjEct.

What is wrong?

Your token is invalid or has not been authenticated.

How can you clear this error:

Unfortunately you cannot clear this message, you will need to contact Eskom at 08600 eskom.

If you see one of these error codes on your IBEDC prepaid meter, you can try the following to resolve it:

• Reset your meter by pressing i or the BLUE or # button. This is needed to ensure the 2 parts of your meter initiate connection again. This action should reset your meter.
• Contact your IBEDC customer service for assistance. They may be able to help you troubleshoot the issue or send a technician to your home to resolve it.

Here are some additional tips for resolving IBEDC prepaid meter errors:

• Make sure that your meter is properly installed and that all of the connections are secure.
• Avoid tampering with your meter in any way. This can damage the meter and may result in you being charged for unauthorized usage.
• Keep your meter clean and free of dust and debris. This can help to prevent errors from occurring.
• If you are still having problems with your meter after trying the above steps, contact your IBEDC customer service for assistance.