HP Printer Error Codes list and solutions

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HP Printer Error Codes list and solutions

HP printers can get different error numbers that can make it hard to print. This guide gives a review of some of the most common HP printer error codes and how to fix them.

Remember that error numbers can be different based on the type of printer you have. It is best to check the printer’s user instructions for specific error numbers or problems that keep happening.

 

Error Code Issue and how to resolve it… Engineer required?
02 An issue most commonly associated with driver or printer cable problems, turning the printer off and on should see this error message disappear. A hardware problem may be the reason the error message persists.
10 Also known as “Supplies Memory Error”, this code indicates that the machine is having difficulty with a toner cartridge chip in that it’s unable to read it. Try resetting the printer initially and reinstall the toner cartridge if the problem persists. If these fail, it could be a hardware issue.
11 Your printer is out of paper and so you should add sheets to the paper tray.
12 If this code appears, check whether your cartridges are correctly installed and that the cover is not open.
13 Indicating a paper jam, this code can be removed by following the guidance on the printer screen. Don’t risk damaging the machine to remove a paper jam.
14 The printer doesn’t recognise your cartridges. Remove and reinstall to resolve the problem.
16 This is a warning that your toner levels are low or empty.
20 If a print job exceeds the memory capacity of the printer, this code will appear. Reducing the DPI or making the document simpler are just a couple of steps you can take.
21 As above.
22 The printer and your computer or having a communication problem. Try connecting via a different method so that the cable is connected at both ends.
24 This code will appear should you send too many print jobs to the printer.
25 As above.
30 PostScript firmware errors will cause this code to appear, try printing an alternative PostScript file or reseat the PostScript SIMM.
30.1 The hard disk drive in your printer has crashed and you should resolve this by pressing the ‘select’ button on your machine.
40 A data transfer error has caused the connection between your printer and computer to break. Check your connection settings as well as all cable connections.
41 A temporary print engine error has occurred. Simply turn the printer off at the plug for a minute before resuming your printing.
49 Depending on your HP printer, this can be caused by a number of issues associated with the firmware. Try updating the firmware and restarting the printer, if still unresolved it may mean a hardware issue.
50.1 There is an issue with the fuser caused by a low temperature and the fuser failing to warm up. Yes
50.2 There has been a warm-up failure or the period allocated for the warm-up period has timed out. Yes
50.3 A high temperature has caused the thermistor to become too hot. Yes
50.4 Potentially caused by a bad mains supply, the fuser has become faulty. Yes
50.5 Your printer has detected the wrong type of fuser. Yes
50.6 Through possible overheating, the fuser heater has cut off. Yes
50.7 A problem with the fuser drive motor has occurred which has then caused a fuser pressure release mechanism failure. Yes
50.8 A fault with the secondary thermistor has been detected. Yes
50.9 There has been a high fuser temperature detected. Yes
51 Most often associated with older printer models, this code indicates that the tab on the bottom of a cartridge has been broken off and/or is missing. It could also be a problem with the scanner unit on your model.
52 To be solved by an HP engineer, this fault indicates an error with the polygon mirror used during the scanning process.
54 The sealing tape may not have been removed from your cartridge causing an error with the printer cycle.
55 This code indicates there is a poor connection between the DC controller and the formatter. In this instance contact an HP engineer.
56 Depending on the model of HP printer, this printer device error can be resolved in a number of ways including: making sure the paper tray is correctly installed, reinstalling the stacker, making sure you’re not incorrectly printing through the duplex unit, duplex mode isn’t enabled when printing envelopes, the printer configuration is correct.
57.xx One or more of the fans on your HP printer have failed. Contact an HP engineer for assistance.
58.xx This error code may arise as a result of an issue with an environmental sensor, memory controller, fan, power or DC controller.
59 A motor error has occurred relating to either the main motor, fuser motor, image drum motor or ETC motor. Reseat or change the memory to resolve.
60.xx Commonly associated with newer models, this error code indicates a problem with the motorised tray lift. Check there are no obstructions such as staples or paperclips.
61 A defective formatter board or bad memory SIMMs has been detected. Reseating the memory chips or replacing the formatter board should resolve this.
62 A defective formatter board or bad memory SIMMs has been detected. Reseating the memory chips or replacing the formatter board should resolve this.
63 A defective formatter board or bad memory SIMMs has been detected. Reseating the memory chips or replacing the formatter board should resolve this.
64 Either a defective D.C. controller, improperly fitted or bad firmware DIMMs or defective formatter board have been detected. Try turning the printer off and on or reseating the DIMMs formatter board.
65 Either a defective D.C. controller, improperly fitted or bad firmware DIMMs or defective formatter board have been detected. Try turning the printer off and on or reseating the DIMMs formatter board.
66 An additional paper or envelope tray has caused a problem. Check the connections between the additional units. If the problem persists, seek assistance from an engineer.
67 Relating to a service printer error or a memory error, this code can be removed by checking your paper trays aren’t damaged along with connection cables or reseating any SIMMs if necessary.
68 A NVRAM error has occurred. This may be due to the NVRAM being full. try to reset the NVRAM and printing a configuration page.
69 This indicates a problem with the duplex unit (the part that allows for double-sided printing). Clear any obstructions which may be causing the issue.
70 The SIMM or cartridge is incompatible with the machine. This issue is rare.
71 The SIMM or cartridge is incompatible with the machine. This issue is rare.
72 A defective cartridge has been detected. Turn the printer off and on and check the cartridge has been correctly installed.
79 An issue has been found with either an accessory, I/O card or the firmware. Update the latest firmware to try and resolve this.
80 An issue has been found with either an accessory, I/O card or the firmware. Update the latest firmware to try and resolve this.
81 An issue has been found with either an accessory, I/O card or the firmware. Update the latest firmware to try and resolve this.
89 An error code identifying a PostScript ROM failure, you can resolve this by checking your PC ROM for any damage.
99 This relates to a firmware upgrade and particularly a failure with the flash firmware. Updating to the latest firmware or replacing the flash firmware DIMM should resolve this issue.

Basic HP Printer Error Codes

The HP printer error codes outlined below are both common and easily rectifiable.

Error Code 02 – Warming Up: This code indicates that the printer is still in the process of warming up and isn’t yet prepared for printing. Solution: Allow a few minutes for the printer to warm up before attempting to print again.

Error Code 10 – Supplies Memory Error: This code suggests that the printer’s ink or toner level is running low. Solution: Replace the cartridges with new ones and then try printing again.

Error Code 11 – Paper Out: Indicates that there’s no paper loaded in the printer. Solution: Load paper into the printer and then retry the printing process.

Error Code 12 – Open or no EP: This code signifies that the print cartridge door is ajar or the print cartridge itself isn’t properly installed. Solution: Ensure that the cartridge door is closed securely or install the cartridge correctly, then attempt printing again.

Error Code 13.x – Paper Jam: This code indicates a paper jam. Solution:

  1. Turn off the printer and remove any jammed paper from the input trays and output path.
  2. Carefully check for any torn paper remnants and remove them.
  3. Confirm that the paper size and type settings in the printer align with the loaded paper.
  4. Turn the printer back on and assess whether the error persists.

Navigating Advanced HP Printer Error Codes

Here, we delve into more intricate HP printer error codes along with their solutions:

Error Code 0.x – Firmware Error: This code points to an issue with the printer’s firmware. Solution: Restart the printer and proceed to update the firmware to the latest version available on the HP website.

Error Code 49 – Communication Error: This error suggests a communication problem with the firmware. Solution:

  1. Power down the printer and allow 30 seconds for any pending print jobs to clear from the queue.
  2. Print a test page.
  3. Should the error persist, update the printer’s firmware to the most recent version.
  4. Reinstall the printer software and verify if the error persists.

Error Code 50.x – Fuser Error: This code signifies a fuser-related problem. Solution:

  1. Turn off the printer and let it cool for half an hour.
  2. Inspect the printer for any paper obstructions or jams.
  3. Remove any foreign objects, if detected.
  4. Power on the printer to check if the error persists.

Error Code 79 – Firmware Compatibility: This code points to a firmware compatibility issue. Solution:

  1. Disconnect the printer from the network or computer.
  2. Restart the printer.
  3. If the error subsides, clear any pending print jobs from the queue.
  4. Upgrade the printer’s firmware to the latest version.

Error Code 303 – Hard Drive Error: This code implies a possible problem with the hard drive. Solution: Examine the hard drive for potential faults or damage; if necessary, consider replacing it.

Error Code 30 – Can’t Find Printer: This code suggests the printer isn’t activated despite a correct connection. Solution:

  1. Navigate to the Control Panel and uninstall the printer.
  2. Remove any existing HP drivers from your PC.
  3. Disconnect and then reconnect the printer to the computer.
  4. Visit the official HP website, locate your printer model, and download the complete driver suite.

Error Code 0x6100004a – Various: This code indicates issues like paper jams, low ink cartridge levels, or printer malfunctions. Solution:

  1. Eliminate any lodged papers and ensure proper paper loading.
  2. If the error endures, power off the printer, remove the ink cartridges and perform a hard reset.
  3. Reinstall the ink cartridges and print a test page to ascertain if the error has been resolved.

Troubleshooting Beyond the Error Codes

If the error code persists, consider these steps:

Restart the Printer: Unplug the printer, wait for thirty seconds, then reconnect and attempt printing.

Update the Printer Driver: Download the latest driver compatible with your HP printer model.

Contact HP Support: If problems persist, don’t hesitate to reach out to HP Support.

Practical Tips to Prevent HP Printer Error Codes

  • Maintain Printer Cleanliness: Regularly clean the printer interior with a soft cloth to prevent dust and debris buildup.
  • Opt for Genuine HP Cartridges: To avoid printer issues and warranty voidance, stick to original HP toners.

 

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