How to request cancellation or refund on Nykaa



Founded in 2012, Nykaa is an Indian e-commerce portal that sells attractiveness, wellness and model merchandise. The catalogue contains a big selection of area of interest merchandise. Believe or no longer, there are greater than 2,400 home and global manufacturers indexed on the platform. Some of the highest manufacturers come with L’Oreal Paris, MAC Cosmetics, Huda Beauty, Kama Ayurveda, Biotique, Fiama, Essence, Givenchy, The Body Shop, Estee Lauder, Garnier, Nivea, and Olay, to identify a couple of. Besides, the corporate additionally sells its in-house attractiveness merchandise beneath more than a few logo names that come with Nykaa Naturals and Nykaa Cosmetics

Though in the beginning centered on ladies’s attractiveness and wellness merchandise, Nykaa later expanded the catalog to come with males’s grooming, maternity and child care, and well being and wellness merchandise. It has additionally presented a number of model labels, similar to Nykd by way of Nykaa, 20 Dresses, RSVP, Mondano, Likha and Pipa Bella. Besides the website and smartphone app, consumers can talk over with some of the bodily shops to acquire the sweetness and wellness merchandise. The brick-and-mortar shops come with manufacturers particularly, Nykaa Luxe, Nykaa On Trend and Nykaa Beauty.

Shopping on the website can also be carried out the use of debit/bank card, Internet Banking and Cash on Delivery. Products are shipped inside 1-4 trade days. The supply prices and time frame are published all the way through checkout. If you’ve bought a product from Nykaa lately and aren’t positive concerning the cancellation and refund coverage, learn forward.

What is Nykaa’s Cancellation Policy

If you want to cancel an order earlier than it’s been shipped, you’ll be able to write to their customer support group on [email protected] or name on 1800-267-4444 from Monday to Saturday, between 8 A.M. to 10 P.M. and on Sunday between 10 A.M. to 7 P.M. Once the cancellation request is processed, you’ll obtain the refund quantity inside 24-48 trade hours. In the circumstances the place the cargo has already been dispatched or is being returned, the refund will probably be processed after the goods had been won and verified.

For credit score/debit card bills or internet banking the refund will probably be processed to the similar account from which you made the cost inside 24 to 48 trade hours of receiving the goods again. Note that the quantity would possibly mirror on your account after 2 to 3 trade days. It would possibly take the same quantity of time for money on supply bills too. A financial institution switch will probably be initiated towards the refund quantity for the billing main points shared by way of you.

Also, if you want to opt for a extra handy refund possibility you’ll be able to go for Nykaa coupons, which can be utilized for purchases at some point.

How to Request Returns, Replacements & Refunds

Nykaa has a simple go back coverage that permits you to carry a go back/alternate request of a product inside 15 days of its supply.

Follow those steps to start your alternative/go back.

1) Sign in to your account the use of registered phone or email.
2) Navigate to the ‘Orders’ phase the place you’ll see the new purchases.
3) Choose the order you wish to have to request cancellation or alternate, and supply reason why for go back.

The different possibility is to contact Nykaa’s customer support group by the use of phone or email inside 15 trade days of receiving the order. Provide your order ID main points and your request to go back/substitute/refund your order. For an hassle-free go back, you could be requested to email an image of the product you want to go back/alternate/refund.

Your product will probably be picked up inside 2-4 trade days. Once your product is won in its authentic packaging and is correctly sealed and categorized with barcodes intact, your refund or alternative will probably be initiated.

For global orders, merchandise which can be won by way of the customer in a broken/faulty state or has crossed the shelf lifestyles will probably be eligible for returns or exchanges. Note that Nykaa go back coverage does no longer settle for opened or used merchandise. Once a go back is accredited, it’ll substitute or refund the invoiced worth of the product. The customer gets the extra customs quantity paid by way of them reimbursed within the type of a refund coupon.

For the uninitiated, custom designed merchandise similar to lipsticks, compacts, mascaras and different such pieces can’t be returned since they’re ordered on call for and are to be had all the way through make a selection promotions. In addition, due to hygiene problems, private care home equipment can’t be returned.


The maximum essential issue that customers worth maximum is a straightforward and hassle-free go back and cancellation coverage. This lets in customers to construct a consider with the emblem and go back for extra buying groceries. Nykaa processes maximum cancellation/refund/go back requests inside 24 to 48 trade hours of receiving the goods again. However, in case your question used to be unresolved or have a priority on the insurance policies, you’ll be able to succeed in out to their customer service at [email protected] Customers out of doors India can write to [email protected] You too can connect to Nykaa on social media platforms similar to Twitter and Facebook. Let us know the way your enjoy has been by way of leaving a remark under.

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