How to fix Xfinity error TVAPP-00100


Encountering error messages while using digital services can be frustrating, especially when they disrupt your entertainment experience. One such error is TVAPP-00100, which may occur while using Xfinity services. In this comprehensive guide, we will provide you with a step-by-step approach to resolve the TVAPP-00100 error inside Xfinity. By following these troubleshooting steps, you can overcome the error and enjoy uninterrupted streaming on Xfinity.

Step 1: Check Internet Connection

The first step in resolving the TVAPP-00100 error is to ensure a stable internet connection. Verify that your device is connected to a reliable network and perform a speed test to check the internet speed. If the speed is significantly lower than expected, try restarting your router or contacting your internet service provider for assistance.

Step 2: Restart Xfinity Equipment

Sometimes, the error can be due to a temporary glitch in the Xfinity equipment. To resolve this, power cycle your Xfinity devices. Turn off your Xfinity set-top box, modem, and router. Wait for a few minutes, then power them back on in the following order: modem, router, and set-top box. Allow the devices to fully restart before proceeding to the next step.

Step 3: Clear Xfinity App Data (Mobile Devices)

If you are encountering the TVAPP-00100 error on a mobile device, clearing the Xfinity app data can help. Go to the settings of your mobile device, locate the “Apps” or “Applications” section, and find the Xfinity app. Tap on the app and select the option to clear app data. This will remove any temporary data or cache that might be causing the error.

Step 4: Update Xfinity App

Outdated versions of the Xfinity app can sometimes lead to compatibility issues and errors. Ensure that you have the latest version of the Xfinity app installed on your device. Visit the respective app store (Google Play Store for Android or App Store for iOS) and check for any available updates. If an update is available, install it and relaunch the app.

Step 5: Contact Xfinity Support

If the above steps do not resolve the TVAPP-00100 error, it is recommended to reach out to Xfinity support for further assistance. Xfinity has dedicated customer support channels, including phone support, live chat, and social media support. Visit the official Xfinity website to find the appropriate contact information based on your location and preferred support channel. Explain the error you are experiencing and follow the guidance provided by the support team to troubleshoot the issue further.


Encountering the TVAPP-00100 error inside Xfinity can be frustrating, but by following the step-by-step guide outlined above, you can effectively troubleshoot and resolve the error. Remember to check your internet connection, restart Xfinity equipment, clear app data (for mobile devices), update the Xfinity app, and reach out to Xfinity support if needed. With these solutions at your disposal, you can overcome the TVAPP-00100 error and enjoy seamless streaming on Xfinity.

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