How To Fix Amazon Return Continue Button Not Working?


When trying to return something on Amazon, having problems with the “Continue” button can be annoying. This problem may make it impossible for you to move forward with your return request, but don’t worry! In this post, we will show you how to fix the “Amazon Return Continue Button not working” error step by step. Whether you’re having trouble with your computer or just getting connected to the internet, we can help.

They will ask you for information and even pictures to help solve your problem, and then the support team will put in a return request.

And if you are having this problem with a product that can be returned, you will still need to contact Amazon’s customer service if none of the above options work.

Understanding the Amazon Return Process

Before we talk about options, it’s important to know how Amazon’s return process works. When you want to return an item, Amazon gives you a list of steps to help you through the process. With the “Continue” button, you can go from one step to the next without stopping. But if the “Continue” button doesn’t work, it can slow down your progress.

Reasons Behind the Continue Button Error

The “Continue” button might not work for a number of reasons, such as problems with your computer, your internet connection, or a bug on the website. To find the right answer, it’s important to figure out what the real problem is.

Troubleshooting Steps

Here are several troubleshooting steps you can follow to fix the Amazon Return Continue Button not working error:

1. Clear Browser Cache and Cookies

Sometimes, cached data and cookies can interfere with website functionality. Clear your browser’s cache and cookies, then reload the Amazon return page to see if the “Continue” button starts working.

2. Try a Different Browser

The problem may be specific to the browser you are using. Try accessing the return page using a different web browser to check if the issue persists.

3. Disable Browser Extensions

Browser extensions or add-ons can sometimes interfere with website functionality. Temporarily disable any browser extensions you have installed, and then attempt to process the return again.

4. Check Internet Connection

A slow or unstable internet connection can cause buttons not to respond correctly. Ensure that you have a stable internet connection while processing the return.

5. Use Incognito/Private Browsing Mode

Try accessing the return page in an incognito or private browsing window. This mode disables browser extensions and uses a fresh session, which can help identify if the issue is related to browser settings.

6. Update Browser and System

Ensure that your browser and operating system are up to date. Sometimes, older browser versions may not be fully compatible with certain website features.

7. Disable Pop-Up Blocker

If you have a pop-up blocker enabled, it may prevent the return page from functioning correctly. Disable the pop-up blocker for the Amazon website.

8. Check for Website Issues

The problem may be on Amazon’s end. Check Amazon’s official social media channels or customer support pages to see if there are any known website issues or outages.

9. Try from a Different Device

If possible, try processing the return from a different device, such as a smartphone or tablet, to see if the issue is device-specific.

Contacting Amazon Customer Support

If none of these things work and the “Return Continue” button still doesn’t work, it’s likely that you’re trying to return a product that can’t be returned or refunded. In these situations, you can only ask for a return with the help of Amazon’s customer service team.

Most of the time, these requests are handled when the customer service team asks you questions about the product description and how it doesn’t match what you got.

The support team will ask you for information and even pictures to figure out how to fix your problem. They will then put in a return request from their end.

And if you have this problem with a product that can be returned, you will still need to contact Amazon’s customer service if none of the above options work.


Fixing the Amazon Return Continue Button not working error is crucial for a smooth and hassle-free return process. By following the troubleshooting steps mentioned in this article, you can overcome the issue and continue with your return request without any hindrance.

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