How to Contact Dropbox support

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Dropbox prospects can obtain 24 hours, 7 day every week support from our assist heart, neighborhood, and chatbot. Relying in your plan and account sort, it’s also possible to entry telephone and reside chat support at dropbox.com/support.

Support choices by plan and account sort

  Fundamental Plus Skilled Member of the family Household supervisor Enterprise or Enterprise group members Enterprise or Enterprise admins
Assist heart
Group boards
Chatbot            
Precedence e-mail support  
Reside chat support      
Telephone support            

Support hours and response instances

  • Prospects of all account sorts can use the assistance heart, neighborhood boards, and chatbot 24 hours a day, 7 days every week.
  • Precedence e-mail support:
    • Plus, Household, Skilled, and Enterprise customers can count on an e-mail response from support inside 1 enterprise day (Monday–Friday).
    • Enterprise customers on the Enterprise plan can count on a response from e-mail support inside 1 hour, any day of the week.
  • Reside chat and telephone support can be found throughout your native enterprise hours, 9:00 am – 5:00 pm.

How to obtain support in your most popular language

All Dropbox prospects have entry to support in English. Relying in your account sort and site, support could also be out there in French, German, Japanese, Portuguese, and Spanish. Register and go to dropbox.com/support to see your language choices. 

In case your language isn’t listed at dropbox.com/support, you possibly can ship an e-mail or begin a chat in your most popular language, and also you’ll be routed to the suitable group. 

Accessing telephone support

Telephone support is just out there to group admins with Dropbox Enterprise and Enterprise groups accounts, throughout native enterprise hours. To request a name:

  1. Register to dropbox.com along with your admin credentials.
  2. Click on Admin console within the left sidebar.
  3. Click on Assist within the left sidebar.
  4. Click on Telephone.
  5. Enter a telephone quantity that may be dialed instantly.
  6. Click on Request a name. You need to obtain a name inside an hour.

In the event you’re on a Dropbox Enterprise group, however you’re not an admin, ask your admin to go to dropbox.com/support and add extra admins to the group to allow telephone entry for them.

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