World SupportChat
Use the Chat icon on the backside proper of the web page to request assist 24 hours a day, 7 days per week.
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Juniper Help PortalPhone
1-888-314-5822 (toll free, US & Canada). If exterior the US or Canada, use a rustic quantity listed from one of many regional tabs above.E mail
We don’t assist opening new Instances by way of e-mail. Please use one of many above choices to contact World Help.Case TypesAdmin Case (Buyer Care)
Create an Admin Case for the next kinds of non-technical points:
- Account Registration
- Login Help
- Product Registration
- Entitlement to Obtain Software program
- License Key administration
- Warranties & Contracts
Technical Case (JTAC)
Create a Technical Case for the next kinds of technical points:
- Product Technical Help
- Gear Restore
- Current Case Escalation
- Schedule distant set up window for Service Now configuration
Opening a Case
When opening a Case, be ready to offer the next:
- Serial quantity
- Definition of the issue intimately
- Precedence Stage and impression of the issue
- Indication of the exercise that was being carried out when the issue occurred
- Software program model
- Configuration information
Precedence Ranges & Escalations
For full particulars on our precedence ranges and escalation tips, please consult with the JTAC Consumer Information or your respective J-Care Technical Companies Finish-Consumer Settlement (EUSA). J-Care Technical Companies Finish-Consumer Settlement (EUSA). If you could escalate a Technical Case now, it’s possible you’ll accomplish that utilizing the web Case Administration Instrument or by calling Buyer Care. Please see KB17701 for extra particulars.Escalation Tips
Juniper Networks provides systematic escalation administration to prospects with present service agreements. This ensures that the suitable sources inside Juniper Networks are utilized to resolve excellent technical issues as effectively as attainable.Response Occasions
Our systematic escalation course of is meant to inform and transient varied ranges of administration all through the life cycle of the technical subject. Escalation timeframes are measured on a 24x7x365 foundation.Precedence 1 Instances (Crucial)
- 1 hour (if owned by Technical Help Supervisor)
- 2 hours (if owned by Buyer Service Director)
- 4 hours (if owned by Vice President of Buyer Service or Vice President of Engineering and Gross sales)
Precedence 2 Instances (Excessive)
- 12 hours (if owned by Technical Help Supervisor)
- 24 hours (if owned by Buyer Service Director)
- 96 hours (if owned by Vice President of Buyer Service)
Precedence 3 Instances (Medium)
15 days (if owned by Technical Help Supervisor)Precedence 4 Instances (Low)
30 days (if owned by Technical Help Supervisor)
Australia
0011-800-2-JUNIPER
(0011-800-2586-4737) – UIFN
1-800-008-792 – ITFSChina
400-120-5341Hong Kong
001-800-2-JUNIPER
(001-800-2586-4737)India
000800 440 1544Indonesia
001 803 442298Japan – KDDI
001-010-800-2-JUNIPER
(001-010-800-2586-4737)Japan – NTT Communications
0033-010-800-2-JUNIPER
(0033-010-800-2586-4737)Japan – Softbank Telecom
0061-010-800-2-JUNIPER
(0061-010-800-2586-4737)New Zealand
00-800-2-JUNIPER
(00-800-2586-4737) – UIFN
0-800-44-3774 – ITFSPakistan
00800 90044016
Accessible solely from PTCL landline telephones.South Korea – Korea Telecom
001-800-2-JUNIPER
(001-800-2586-4737)South Korea – DaCom
002-800-2-JUNIPER
(002-800-2586-4737)Malaysia
1800889771Singapore
001-800-2-JUNIPER
(001-800-2586-4737)Taiwan
00-800-2-JUNIPER
(00-800-2586-4737)Thailand
001-800-2-JUNIPER
(001-800-2586-4737)Vietnam
120-11556Other International locations
+1-408-745-9500UIFN & ITFS explainedUIFN:
Common Worldwide Freephone Number (An Worldwide Toll Free quantity that’s dialed utilizing Worldwide Entry Codes)ITFS:
Worldwide Toll Free Service (An Worldwide Toll Free quantity that’s dialed utilizing Native Entry Codes)
1.Just be sure you are dialing the quantity precisely as listed. Don’t add any digits to the quantity aside from digits essential to entry an outdoor line (if you’re dialing out of your PBX).
2. All UIFN numbers have to be dialed as worldwide calls. The IAC (Worldwide Entry Code) is the quantity dialed from every nation to put a global name. Though the quantity is dialed as an extended distance name, the toll expenses might be reversed and you’ll not be billed for the decision. (NOTE: Be sure you dial the quantity precisely as listed, dialing utilizing an IDD quantity or calling card might end in expenses out of your provider. Juniper Networks won’t be chargeable for toll expenses ensuing from misdialed numbers.)
3. Within the US & Canada the IAC is 011, in most Asian international locations it’s 001, and for many European international locations the IAC is 00. Japan, South Korea and some different international locations have multiple IAC. Please examine the numbers listed above for the right IAC to your nation.
4. In case you are behind an workplace PBX system, contact your PBX administrator and confirm that they don’t seem to be blocking worldwide dialing to UIFN or ITFS numbers.
5. In case you are unable to dial the quantity as it’s listed on this net web page, please contact your lengthy distance provider and confirm that they haven’t blocked worldwide dialing in your phone line.
6. In case you are unable to dial the UIFN quantity, examine to see if an ITFS (native entry toll free) quantity is offered to your nation. If no ITFS quantity is offered, you will have to dial the US toll quantity at +1-408-745-9500. (NOTE: this can be a toll name, you’ll be charged lengthy distance charges by your lengthy distance provider for dialing this quantity).
In the event you obtain an error message when trying to dial, please report the error by opening a Buyer Care case by way of Case Supervisor. Please embody the next particulars:
- The phone quantity you might be dialing from.
- The quantity you dialed.
- The approximate date and time that you just positioned your name.
- The error message or message quantity that you just heard.
Austria
0800 293 390Belgium
0800 72895Denmark
8088 4839Egypt (inside Cairo)
2510-0200 20 1-888-242-9217Egypt (exterior Cairo)
02 2510-0200 1-888-242-9217Finland
0800-9-14522France
0800 917 669Germany
0800 1833 973Greece
00800 4413 1389Ireland
1800 300 165Israel
1809 442759Italy
800 784 231Kazakhstan
Dial nation code: 8800-121-4321
Then dial toll free quantity: 888 242 9217Luxembourg
8002 2970Netherlands
0800 022 3531Norway
800 18039Pakistan
00800 90044016
Accessible solely from PTCL landline telephones.Portugal
800 880384Russia
8-800-700-0314Saudi Arabia
800 8445 408South Africa
0800 982075Spain
900 938 989Sweden
00 800 2586 4737
0 20790654Switzerland
0800 564 555Turkey
Dial nation code: 0811-288-0001
Then dial toll free quantity: 888 242 9217UK
00-800-2586-4737United Arab Emirates
8000 4416860
or 0-800-121 (await AT&T msg),
then dial 1-888-242-9217United Arab Emirates (Army)
0-800-151 (await AT&T msg),
then dial 1-888-242-9217Other International locations
+1 408-745-9500
Brazil
0 800 891 2125Chile
123 0020 4372Colombia
01 800 915 6239Costa Rica
0 800 012 1512Mexico
001 877 832 2260Panama
001 800 507 1952Peru
0 800 52 805Venezuela
0800 100 4710Other International locations
+1-408-745-9500
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