Samsung washing machine error codes mean and how to fix it
Your Samsung washing machine is a vital appliance for maintaining clean and fresh laundry. However, encountering error codes can disrupt your laundry routine. In this comprehensive guide, we’ll decipher the meanings behind Samsung washing machine error codes, explore possible causes, and provide step-by-step solutions to help you understand and resolve these issues effectively.
| Error Code | Cause | Solution |
|---|---|---|
| 1E | Water level sensor Issue | Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program. |
|
3E 3E1 3E2 3E3 3E4
|
Motor defect | Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new program. |
| E4 | Water supply error. The appliance is not detecting that the unit is filling with water. | Check water supply is turned on and that there is adequate water pressure (min:0.5bar, max: 8bar).
Check to see if the water hoses are not kinked. Check Inlet filters inside end of Water Valve. If the water supply is OK, please call the customer support team. |
|
4E1 4E2 |
Water temperature issue | Check water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap. |
| 5E | Water drainage issue. Water is not draining from the appliance. | Check drainage pump filter for blockages (e.g. lint, coins hair, clips)
Check the drain hose and waste connection for kinks and blockages. Then select a spin cycle to drain the remaining water in the appliance. |
| 6E | The water heater not functioning | Please call the customer support team. |
| 6F | Unknown: this is not an error code. Contact us about this. | Please call the customer support team. |
| 8E | Over current error | Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program. |
|
9E1 |
Power error |
Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program.
|
|
9E2 |
Power error |
Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program.
|
| AE |
Signal communication error between Main PCB and Sub PCB |
Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program. |
| bE | Motor issue | Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program. |
| bE1 | Power button issue | Button held in too long. Check whether any of the buttons are sticking or are stuck in. Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth. |
| B2/bE2 | Control button issue | Button held in too long. Check whether any of the buttons are sticking or are stuck in. Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth. |
| bE3 | Button defective | Please call the customer support team. |
|
CE |
Water cool-down issue | Check water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap. |
| dE
dE1 |
Door issue | Check that the door is closed fully.
Check nothing is trapping in the door. Check unit is not overloaded. |
| dE2 | On/Off switch error | The button is being operated continuously. Please disconnect the appliance from mains wait 5 minutes and then try again. |
| FE | Fan error | Please call the customer support team. |
| H1
HE |
Water temperature issue | Please call the customer support team. |
| HE1 | The water heater not functioning | Please call the customer support team. |
| HE2 | The dryer heater not functioning | Please call the customer support team. |
| HE3 | The steam function does not operate normally | Please call the customer support team. |
| HOT | Appliance too hot | This is not a fault; the appliance fan will continue to run until the appliance is cool enough for the washing to be removed (55°C). Then the door will unlock. – This prevents heater faults. |
| LE
LE1 |
Natural drain/Water leak – Low water level detected during cycle. | Check that the level of the drain hose is not lower than the base of the washing machine. Additionally, check for a water leak. If no trace of water, switch off the power, reconnect, and try again. |
| OE
OF |
Overflow error | Too much washing powder/liquid may have been added. Switch off the power to the appliance, wait 30 seconds then Switch the power supply back on. The drain pump should operate to drain the washing machine.
|
|
t1 ee2/t2 tSt |
Appliance in test mode | Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme. |
| SUD (sometimes misread as 5UD) | This occurs when too much foam is detected and is displayed whilst foaming is being removed. | This is not a fault.
The appliance will usually cure this fault on its own, however if it does not you will need to run either an “Eco drum clean” cycle (some models) or a 90°C cotton cycle with no detergent or washing load. To prevent this from happening please reduce the quantity of detergent used. |
|
tE |
Temperature sensor issue | Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program. |
| tE1
tE2 tE3 |
Temperature sensor error | Please call the customer support team. |
| UC |
Excessive fluctuation in the supply voltage |
Switch off the appliance at the mains then wait 30 seconds. Switch the appliance back on again and start a new program.
|
| UE | Unbalanced error – The load in the drum is unbalanced. | This is not a fault. The appliance is detecting an unbalanced load and is stopping the spin for safety reasons.
To help prevent this from occurring please redistribute washing by adding or removing items to ensure a more balanced load. Single large/heavy items such as bath mats or large towels are unlikely to spin on their own so please add 2/3 additional towels and put on another spin cycle. |
smoothly running washing machine is key to efficient laundry management. When faced with error codes, understanding their meanings and taking appropriate action ensures that your washing machine continues to operate seamlessly.
Understanding Samsung Washing Machine Error Codes
The Significance of Error Codes
Samsung washing machine error codes are designed to provide insights into potential issues affecting the machine’s operation. By interpreting these codes, you can identify problems and take necessary measures.
Common Samsung Washing Machine Error Codes
Let’s explore some common error codes you might encounter on your Samsung washing machine:
SE/5E: Drainage Issue
The SE or 5E error indicates a drainage problem, which could involve a clogged drain filter or hose.
UE: Unbalanced Load
Error UE suggests an unbalanced load, causing the machine to stop to prevent damage.
3E: Motor or Hall Sensor Problem
Error 3E points to a motor or hall sensor issue, affecting the drum’s rotation.
LE: Water Leak Detection
The LE error code signals water leak detection, which could result from a faulty water inlet valve or leaky hose.
DE: Door Lock Error
Error DE relates to a door lock problem, preventing the washer from starting.
Troubleshooting Samsung Washing Machine Error Codes
Here are step-by-step solutions to troubleshoot and resolve common error codes:
Step-by-Step Solutions for Each Error Code
- SE/5E: Check the drain filter and hose for clogs or kinks. Clear any obstructions and ensure proper drainage.
- UE: Pause the cycle, redistribute the laundry evenly, and resume the cycle.
- 3E: Turn off the machine, unplug it, and check for any loose wires or connections related to the motor or hall sensor. Reconnect if needed or seek professional help.
- LE: Examine the water inlet valve and hoses for leaks. Replace any faulty parts and ensure secure connections.
- DE: Close the door firmly; if the error persists, check the door lock mechanism and replace it if necessary.
Tips for Error Prevention and Maintenance
- Regularly clean the drain filter and hoses to prevent clogs and drainage issues.
- Ensure even distribution of laundry inside the drum to prevent unbalanced loads.
- Inspect water inlet valves and hoses for leaks, and replace faulty components promptly.
- Keep the door and door seal clean to maintain proper closure and prevent door lock errors.
Conclusion
Encountering Samsung washing machine error codes doesn’t have to be a daunting experience. By understanding the meanings of these codes and following the troubleshooting steps provided, you can quickly address and resolve issues, ensuring your washing machine continues to provide efficient and effective cleaning.