Relion glucose meters are valuable tools for individuals managing diabetes, allowing them to monitor their blood glucose levels conveniently at home. However, like any electronic device, these meters may occasionally display error codes that can be confusing for users. In this comprehensive guide, we’ll explore common Relion glucose meter error codes, explain their meanings, and provide step-by-step solutions to help you troubleshoot and resolve these issues.
Relion Glucose Meter Error Codes
Here are some of the most common Relion glucose meter error codes, their meaning, and possible fixes:
- E01: Test strip not inserted. Make sure that the test strip is fully inserted into the meter and that the arrow on the test strip is pointing in the correct direction.
- E02: Test strip code does not match. Make sure that you are using the correct test strips for your meter. The test strip code should be printed on the bottle of test strips.
- E03: Blood sample is too small. Apply a sufficient amount of blood to the test strip. You can do this by pricking your finger more deeply or by applying pressure to the finger for a few seconds before applying the test strip.
- E04: Meter not detecting blood. Make sure that the test strip is inserted properly and that the blood sample is sufficient. You can also try clearing the error code by pressing and holding the power button for 10 seconds.
- E05: Meter malfunction. If you have tried all of the above and you are still getting the error code E05, you may need to replace the meter.
- E06: Temperature error. Make sure that the meter is not exposed to extreme temperatures. The ideal temperature range for using the Relion glucose meter is 50-104 degrees Fahrenheit (10-40 degrees Celsius).
- E07: Battery low. Replace the batteries in the meter.
- E08: Meter memory full. Delete old test results to free up memory.
- E09: Meter not calibrated. Calibrate the meter according to the instructions in the user manual.
- E10: Meter not turned on. Turn on the meter by pressing the power button.
If you are having trouble troubleshooting a Relion glucose meter error code, you can contact Relion customer service for assistance.
Here are some additional tips for troubleshooting Relion glucose meter error codes:
- Check the owner’s manual: The owner’s manual for your Relion glucose meter will have more detailed information about each error code and how to fix it.
- Clear the error code: Sometimes, simply clearing the error code will fix the problem. To do this, press and hold the power button for 10 seconds.
- Restart the meter: If clearing the error code doesn’t work, try restarting the meter. To do this, unplug the meter for one minute and then plug it back in.
- Inspect the meter: Look for any obvious signs of damage to the meter, such as a loose test strip port or a cracked screen. If you see any damage, you may need to repair or replace the meter.
- Contact customer service: If you are unable to fix the error code yourself, you can contact Relion customer service for assistance.
ReliOn™ Blood Glucose Meter Manual
https://relionbgm.com/wp-content/uploads/ReliOn_Premier_Compact-User_Manual-EN.pdf