Hikvision cameras and other devices use a variety of error codes to indicate problems. These error codes can be used to troubleshoot problems and to provide information to developers about the cause of an error.
Here is a list of some of the most common Hikvision error codes:
- 0: Success.
- 1: Device is not activated.
- 2: Device operation failed. No permission.
- 3: This function is not supported.
- 4: Insufficient resources.
- 5: Invalid message format.
- 6: Restoring to factory settings failed. Reactivating the device is required after the device is rebooted as the Reset button may be stuck.
- 7: Check if the channel is valid.
- 8: NPQ live view is not supported for stream encryption.
- 17: Network connection error.
- 20: Parsing domain name failed.
- 21: Connecting PPPOE to the network failed.
- 22: The FTP server is disconnected.
- 23: IP addresses of devices conflicted.
- 24: The image and video library is disconnected.
- 25: Uploading failed. Check if the network connection is normal. If yes, contact after-sales.
- 26: Downloading failed. Check if the network connection is normal. If yes, contact after-sales.
- 27: The size of the file downloaded from the storage service is 0. Check if the network connection is normal. If yes, contact after-sales.
- 28: Storage service is not configured.
If you see one of these error codes on your Hikvision device, you can try the following troubleshooting steps:
- Check the network connection to the device.
- Check the fuses or circuit breakers that supply power to the device.
- Reset the device by unplugging it for 30 seconds and then plugging it back in.
- If the error code persists, contact a qualified technician for help.
You can find a more comprehensive list of Hikvision error codes on the Hikvision website.