CROSSBEATS Service Center

CROSSBEATS  Warranty Claim Details:

CrossBeats Pebble True Wireless Earbuds comes with 12 months replacement Warranty. Product Registration is mandatory on the official CrossBeats website within 10 days of your purchase to claim the warranty. Write to us on support@crossbeats.in for all technical support.

Product Registration:  crossbeats.com/pages/product-registration

CROSSBEATS UNDERTAKES THE PRODUCT REPLACEMENT IF:

– the product doesn’t work or is defective due to improper materials or workmanship;
– the product arrived with missing parts or accessories;
– the product arrived damaged;

To request a replacement, the customer needs to reach out to our customer service team by contacting us on the website or emailing us at support@crossbeats.in or calling us at customer care number 9611293293. The Customer Service Team after looking into your complaint will take an appropriate decision. If the replacement is authorized, the customer will be responsible for sending the defective/damaged product to the service center and the charges will be borne by the customer itself. Authorization does not guarantee an exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.

WARRANTY POLICY:

• EVERY BRAND-NEW Crossbeats PRODUCT purchased directly from one of our official selling channels is covered by a 1-year warranty.
• The item can be replaced only once within the warranty period.
• THE WARRANTY PERIOD begins on the date of purchase.
• If purchased on 3rd party websites or retailers, the product must be registered on our website within 10 days of receipt of the product to be eligible for warranty claims.
• If the product is determined to be defective, Crossbeats will replace the product or its defective parts (with new or refurbished product).

Source : crossbeats.com