Candy washing machine error codes

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Error codes for Candy Washing Machine: A comprehensive guide to troubleshooting common washing machine problems

Error codes for Candy Washing Machine

Please read the information carefully, as it is there to help you understand fault codes and keep you safe. Many of the fault codes posted here also have help, tips, and hints that you won’t find anywhere else. As we learn more, we add more information, so if you can’t find what you need, ask in the forums.

Before you use this section, please know that fault or error codes are used as a way to help figure out what’s wrong with a product. They are not a replacement for someone who knows how to figure out what’s wrong with a product, and they don’t usually tell you which part is broken. They only tell you where to start looking for the problem.

Candy Washing Machine Error codes

  • E00: Power card fault.
  • E01: Door lock fault.
  • E02: Water intake problem.
  • E03: Drainage problem.
  • E04: Pump problem.
  • E05: NTC sensors problem.
  • E06: Fault with PCB or wiring.
  • E07: Door lock faults.
  • E08: Motor fault.
  • E09: PCB fault (normally Triac).
  • E11: Dryer NTC sensor.
  • E12: Heating system fault.
  • E14: Water heating system.
  • E15: Corrupt memory chip on PCB (normally).
  • E16: Washing machine heating system fault.
  • E17: Motor fault.
  • E18: Control board fault.
  • E19: PCB fault.
  • E20: Timed out fault (water level problem).

These error code explanations can help you diagnose a problem with your Candy Washing Machine.

Candy Go, Smart, CO And COS Washing Machine Fault Codes

Candy Washing Machine Ranges

  • CO
  • COS
  • GOF (Fuzzy) Candy Go
  • SMART (Fuzzy) Candy Smart

Error 1

Door safety lock error

Issue: Door is not locked.
Advice:
  • Check door is closed and latched correctly
  • Check wiring
  • Check door lock
  • Check drum braking device if fitted
  • Check to ensure the door is locked properly, if it is, you will need to book a service call.

 

IMPORTANT
In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Error 2

Not filled in preset time allowed – washing machine does not fill

Issue:  Not filling with water or slow to fill.
  • Check mains water pressure
  • Check inlet hoses for kinks
  • Check inlet filter
  • Check water inlet valve
  • Pressure switch fault
  • Wiring fault

If the fault persists, please arrange an engineer visit.

IMPORTANT
In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Error 3

Not drained in the time allowed

Issue:
 Not emptying quickly enough.
Advice:
  • Check that filter is not blocked or obstructed
  • Check drain hose is clear of any blockage or obstruction
  • Check wiring to drain pump
  • Check drain pump is not defective
  • Check level sensor or switch
  • Check wiring to level sensor

IMPORTANT

In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Error 4

Multiple instances of anti-flood contacts in pressure switch being made

Issue:
Multiple instances of anti-flood contacts in pressure switch being made
Advice:
  • Check for over-foaming evidence – can trip pressure switch
  • Check  wire to level sensor
  • Check pressure switch is not defective
  • The water inlet valve locked open

If the fault persists, please arrange an engineer visit.

IMPORTANT
In the interest of consumer safety, any adjustments, alterations or replacement parts should only be made or fitted by a suitably qualified and competent person with the machine disconnected from the mains supply.

Error 5

NTC fault

Issue:
Error 5 – NTC fault – temperature sensor detected as either open circuit or shorted
Advice:
  • Check wiring to temperature sensor
  • Check thermistor

If the fault persists, please arrange an engineer visit.

 

Error 6

EEPROM failure

Issue:
EEPROM failure – defective electronic controller
Advice:
  • Check wiring
  • Check electronic control PCB

If the fault persists, please arrange an engineer visit.

Error 7

Motor fault detected

Issue:
Motor fault detected
Advice:
  • Check motor connector block
  • Check wiring
  • Check motor carbon brushes
  • Check tacho connections
  • Check motor

If the fault persists, please arrange an engineer visit.

Error 8

Motor tacho fault

Issue:
Motor tacho fault – washing machine motor tacho detected as open circuit or shorted
Advice:
  • Check motor connector block
  • Check wiring
  • Check tacho connections
  • Check motor

If the fault persists, please arrange an engineer visit.

Error 9

Short circuit motor triac on the electronic module

Issue:
Short circuit motor triac on electronic module
Advice:
  • Check wiring
  • Check electronic controller

If the fault persists, please arrange an engineer visit.

Error 12

Communication error between electronic control boards and wiring

Issue:
Communication error between electronic control boards and wiring
Advice:
  • Check wiring and harness between control boards
  • Check electronic control modules

If the fault persists, please arrange an engineer visit.

Error 13

Communication error between boards and wiring

Issue:
Communication error between boards and wiring
Advice:
  • Check wiring and harness between control boards
  • Check electronic control modules

If the fault persists, please arrange an engineer visit.

Error 14

Water heating error detected

Issue:
Water heating error detected
Advice:
  • Check wiring to wash heater and thermostats
  • Check wash heater for continuity
  • Check NTC (temperature sensor) probe

If the fault persists, please arrange an engineer visit.

Error 15

Defective control module

Issue:
Defective control module – Not programmed Cuore control
Advice:
  • Reprogram electronic controller
  • Replace electronic controller

If the fault persists, please arrange an engineer visit.

Error 16

Water heating element detected as short circuit

Issue:
Water heating element detected as short circuit
Advice:
  • Check for defective electrical insulation
  • Check water heating element
  • Check water heater wiring

If the fault persists, please arrange an engineer visit.

Error 17

Wrong signal from motor tachometric generator

Issue:
Wrong signal from motor tachometric generator
Advice:
  • Check motor connector block
  • Check wiring
  • Check tacho connections
  • Check motor

If the fault persists, please arrange an engineer visit.

Error 18

Defective control module

Issue:
Defective control module – also can be wrong electrical input frequency
Advice:
  • Check wiring to electronic controller or both if two used
  • Check electrical input frequency
  • Check mains electrical supply

If the fault persists, please arrange an engineer visit.

Reading The Candy Washing Machine Fault Code

The error code is displayed as a digital code, exactly as you will see below, you will get a blinking or flashing light on the front of the washing machine and the number of flashes determines the fault number, so you need to count them up. The flashes will then pause for approximately five seconds then the sequence of flashes will repeat.

Please also note that many of the codes highlight that wiring faults can cause the error being reported, this can include faulty or dirty connections as well as physical wiring damage or loose connection blocks etc.

Candy Washing Machine Diagnostic Routine

  • Push and hold the FIRST Option Button with LED top right
  • Turn the Program’s Selector Knob 2 steps in clockwise sense
  • After about 5 seconds, release the FIRST Option Button with LED to the left
  • If the previous procedure was correctly carried out, all LEDs are turned ON simultaneously

Test Sequence

    • Water is loaded to fulfill the “basic” level of 6 liters, through the Detergent’s Compartment for Pre-wash
    • 1 second of pause. • It’s now fed for 20 seconds, the Water Heating Element (~8 A on the Digital Ammeter)
    • Timed water load is carried out through the Detergent’s Compartment for Main Wash
    • It’s fed the Motor for the tumbling of the Drum in Anticlockwise sense at 55 rpm and for the time of ~ 16 seconds
    • Pause of the Motor for ~ 4 seconds.
    • The timed water load continues, as previous
    • Are simultaneously fed the Solenoid Valve for Water Load through the Washing Compartment and the Motor for the tumbling of the Drum in Clockwise sense at 55 rpm, for the time of ~ 12 seconds.
    • In the last seconds of this phase, the timed water load is done with the simultaneous feeding of both Solenoid Valves, to end it trough the Detergent’s Compartment for Softener
    • It’s fed the Drain Pump, until “empty tank” Pressostat’s condition.
    • It’s carried out a Short Spin Phase, lasting ~ 15 seconds, at the half of the maximum speed available and then the Self-diagnostic sequence is ended
    • At the end of the sequence of Auto-test, all LEDs that were turned ON during the Self Diagnosis, will flash together

Arrange a visit from a Washing Machine engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for an engineer near you to call in and fix your appliance, at a time that’s suitable for you.

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