Here are some common Amazon Kindle error codes and how to fix them:
- Kindle is not turning on: Try charging the Kindle for at least 30 minutes. If the Kindle still does not turn on, try restarting it by pressing and holding the power button for 40 seconds. If the Kindle still does not turn on, you may need to contact Amazon customer support for assistance.
- Kindle is frozen: Try restarting the Kindle by pressing and holding the power button for 40 seconds. If the Kindle still freezes, you may need to factory reset it. To do this, press and hold the power button and the down volume button at the same time until you see the Kindle logo. Then, select “Reset Device” and follow the instructions on the screen.
- Kindle is not connecting to Wi-Fi: Make sure that the Kindle is within range of a Wi-Fi network. If the Kindle is still not connecting to Wi-Fi, try restarting the Kindle and the Wi-Fi router. You can also try forgetting the Wi-Fi network and then reconnecting to it.
- Kindle is not downloading books: Make sure that the Kindle is connected to Wi-Fi and that the books you want to download are in your Amazon account. If the Kindle is still not downloading books, try restarting the Kindle. You can also try deleting the books from the Kindle and then downloading them again.
- Kindle is showing an error message: The error message will usually tell you what the problem is. If you are not sure how to fix the problem, you can contact Amazon customer support for assistance.
| Error Code | HTTP Code | Error Description |
|---|---|---|
| 0 | 500 | An unknown error has occurred. If this error persists, please contact Leaderboards and Tournaments support. |
| 1 | [401, 403] | Invalid x-api-key. Provide a valid API Key in the x-api-key header. |
| 2 | 401 | Invalid or expired session-id. Provide a valid Session ID in the session-id header. |
| 3 | 400 | One or more validation errors occurred: ‘list of errors’. |
| 4 | 400 | Unable to parse the request body. Verify the syntax is valid JSON and try again. |
| 5 | 400 | Missing or invalid ‘content-type’. Provide a valid content type of application/json in the content-type header. |
| 6 | 400 | Missing or invalid required headers/parameters. Provide the missing header/parameter. |
| 7 | 400 | Method ‘this method’ is not supported on this endpoint. Supported methods include: ‘list of supported methods’. |
| 8 | 429 | Too many requests are sent. |
| 9 | 404 | The provided ‘gameId’ was not found. |
| 10 | 500 | An error has occurred while calling a dependent service. |
| 11 | 403 | The player has been banned by the tournament creator and cannot take this action. If you feel the player was banned by mistake, please contact support. |
| 100 | 400 | The provided ‘encryptedPayload’ could not be decrypted. Ensure the payload is encrypted with the Game Public Key provided upon registration. |
| 101 | 400 | Missing ‘encryptedPayload’. Ensure the payload is encrypted with the Game Public Key provided upon registration. |
| 102 | 400 | The provided ‘encryptedPayload’ was decrypted successfully, however the contents of the payload did not consist of a valid Public Key. Verify that the payload is a valid Public Key before encrypting with the Game Public Key. |
| 103 | 400 | The provided ‘encryptedPayload’ was decrypted successfully, the contents of the payload consisted of a valid Public Key, however the size of the key was not at least 2048 bits in size. |
| 104 | 400 | The provided ‘encryptedPayload’ could not be decrypted or the contents did not consist of a valid Public Key. Ensure the payload is encrypted with the Game Public Key provided upon registration. |
| 105 | 401 | A player with the provided ‘playerToken’ could not be found. |
| 106 | 400 | The provided ‘playerToken’ is invalid. Ensure that the token is a valid UUID. |
| 107 | 403 | The player has been banned and cannot take this action. If you feel the player was banned by mistake, please contact support. |
| 108 | 404 | A player with the provided ‘externalPlayerId’ could not be found. |
| 109 | 401 | A session with the provided ‘sessionId’ could not be found. |
| 110 | 401 | The session for the provided ‘sessionId’ has expired. Please re-authenticate the player for a new session. |
| 111 | 401 | Invalid x-api-key or externalGameId. Provide a valid API Key in the x-api-key header, or a valid externalGameId in the path. |
| 200 | 404 | The tournament with the provided ‘tournamentId’ could not be found. |
| 201 | 404 | The match with the provided ‘matchId’ could not be found. |
| 202 | 404 | The player with the provided ‘playerId’ could not be found in the provided ‘matchId’. |
| 203 | 409 | Maximum number of attempts has been exceeded. |
| 204 | 409 | Cannot perform action on provided ‘tournamentId’ because it has already started. |
| 205 | 409 | Cannot perform action on provided ‘tournamentId’ because it has already completed. |
| 206 | 409 | Cannot enter the tournament before it has started. |
| 207 | 409 | Players has no more remaining attempts, cannot enter provided ‘matchId’. |
| 208 | 409 | The player does not meet the requirement(s) to enter, based off the ‘playerAttributes’ provided. |
| 209 | 409 | Cannot enter the tournament because the player has not linked with a streaming platform account. |
| 210 | 409 | The player with the provided ‘sessionId’ did not use an access key for a tournament that requires it. |
| 211 | 409 | The player with the provided ‘sessionId’ used an access key that does not match the tournament’s access key. |
| 212 | 409 | The provided ‘teamId’ does not meet the size requirements of the tournament. The tournament requires a team size between ‘minimum team size’ and ‘maximum team size’; The provided ‘teamId’ has a max size of ‘team size’. |
| 213 | 409 | There are no available matches to enter for the provided ‘tournamentId’. |
| 214 | 409 | Cannot remove the team from the tournament if the tournament is not in the ‘OPEN’ or ‘CLOSED’ state. |
| 215 | 404 | The provided ‘tournamentId’ is not a ‘creator type’ tournament. |
| 216 | 409 | Player with provided ‘sessionId’ does not have the required permissions to update the provided ‘tournamentId’. |
| 217 | 409 | Cannot close a tournament that has not started. |
| 218 | 409 | The provided ‘tournamentId’ has been completed and cannot be closed again. |
| 219 | 409 | The provided ‘tournamentId’ is currently being processed. Please wait before attempting to close the tournament again. |
| 220 | 404 | The provided ‘teamId’ was not found in the provided ‘sessionId’ and ‘tournamentId’. |
| 221 | 404 | Cannot enter the tournament because it is full. |
| 222 | 404 | Cannot enter the tournament after it has ended. |
| 223 | 403 | The provided sessionId is not valid for this resource. |
| 224 | 404 | Player has joined maximum number of matches, allowed per player, for this tournament. |
| 225 | 409 | All prizes have been claimed. |
| 300 | 404 | The provided ‘prizeIds’ are not found. |
| 400 | 404 | The provided ‘requirements’ are not found. |
| 801 | 404 | The player with the provided ‘sessionId’ is not in the provided ‘teamId’. |
| 802 | 404 | The provided ‘teamId’ could not be found. |
Here are some additional tips for troubleshooting Amazon Kindle error codes:
- Make sure that the Kindle is up to date with the latest software.
- Try using a different power adapter and cable.
- Try connecting the Kindle to a different computer.
- If you are still having trouble, you may need to contact Amazon customer support for assistance.