Airtel DTH Error Codes

Airtel DTH uses a variety of error codes to indicate different problems with the service. Here are some of the most common Airtel DTH error codes:

  • Error Code B001: This error code indicates that there is no signal being received by the set-top box. This can be caused by a number of factors, including:
    • A problem with the satellite dish.
    • A problem with the cables connecting the dish to the set-top box.
    • A problem with the set-top box itself.
  • Error Code 2: This error code indicates that the viewing card is not inserted properly in the set-top box. Make sure that the viewing card is inserted all the way into the slot and that it is not damaged.
  • Error Code 4: This error code indicates that the channel you are trying to watch is not subscribed to. You can check your subscription package to see if the channel is included. If it is not, you can subscribe to the channel by contacting Airtel customer support.
  • Error Code 6: This error code indicates that your account balance is too low. You will need to recharge your account to continue watching channels.

Standard Error Codes And Solutions For Airtel DTH

Below is the list of some of the common errors and their specific codes and the cause and how to solve them without needing to call customer care.

Error Code Error Displayed on screen Problem Solution
Error Code: B001 “No Signal” Heavy Rainfall, windy weather, dish alignment issues.The cable of the Dish is faulty or loose.

An obstacle is obstructing in front of the Dish.
  • Switch the set-top box off and on.
  • 2. Check for any obstacle around the Dish or antenna.
  • Check if cable connections are loose or damaged.
  • Call customer care if you can’t view channels 099 or 121.

Sometimes bad climate can also obstruct the signal.
Error Code: 2 “Please check; the viewing card is not inserted properly in the Set-top box.” The viewing card might not be inserted properly.The set-top box is unable to detect the viewing card. Pull out the viewing card slowly and clean it with a dry cloth. Then, insert it again and make sure the arrow is facing toward the box and the microchip is facing down.If the error isn’t resolved, call customer care.
Error Code: 4 “This channel is not subscribed by you” The current plan does not include this channel as it isn’t subscribed to by you. To upgrade, call customer care.To add a channel SMS Add <Top-up Name> to 54325 from your registered mobile number.
Error Code: 6 “Account is suspended due to low balance” The account balance must be Negative. Recharge your pack immediately to activate the services again. The set-top box has to be on for a minimum of 20 minutes after recharge.