Contact us at any of our Customer Support lines using the contact details and numbers listed below.
For an instant response 24 hours a day and urgent assistance, please Chat with Bo.
| Australia | AirAsia & AirAsia X flights
(Voicemail Service) |
+61238138388 | 24 hours
Monday to Sunday |
| China | AirAsia & AirAsia X flights
(Customer Support Line) |
+862066618855 | 8am – 9pm (GMT+8)
Monday to Sunday |
| Indonesia | AirAsia & AirAsia X flights
(Voicemail service) |
+622129270880 | 24 hours
Monday to Sunday |
| Japan | AirAsia & AirAsia X flights
(Voicemail service) |
+81335277898 | 24 hours
Monday to Sunday |
| South Korea | AirAsia & AirAsia X flights
(Voicemail service) |
+82261383444 | 9am – 6pm (GMT+9)
Monday to Friday except public holiday |
| Taiwan | AirAsia & AirAsia X flights
(Customer Support Line) |
+886277283080 | 8am – 9pm (GMT+8)
Monday to Sunday |
| Thailand | Thai AirAsia & Thai AirAsia X
(Voicemail Service) |
+6620297866 | 8am – 9pm
(GMT+7) Monday to Sunday |